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About the Role
We are looking for a Customer Support Specialist to support our distributor network with product information, order management, and resolutions that keep our customers happy.
Responsibilities
- Manage calls and emails regarding order status, tracking, and production questions.
- Provide quotes for product, freight, and program pricing.
- Follow up on large repeat orders, samples, and sales initiatives.
- Support Outside Sales with administrative tasks.
- Work with production teams on order updates and custom projects.
Requirements
- Customer support, client services, or inside sales experience (manufacturing/distribution a plus).
- Strong computer skills including updating accounts, tracking calls, and accurate record-keeping.
- Detail-oriented with excellent follow-up and communication skills (phone/email).
- Ability to manage time and prioritize tasks in a fast-paced environment.
- Customer-first approach with problem-solving and listening skills.
- Comfortable working cross-functionally under deadlines.
Skills
- Communication skills
- Problem-solving skills
- Listening skills
- Time management
- Prioritization
Location
- Hicksville, NY
Work Type
- On-site
- Full-time
Salary/Compensations
- Competitive Pay + Annual Reviews
Benefits
- Medical, Dental, Vision, AFLAC & Pet Insurance
- Paid Vacation, PTO & Holidays
- Employee Discounts
- Business casual dress
About the Company
- NC Custom, the promotional products arm of Nassau Candy, is a Top 40 ASI Supplier and the industry’s leading diversified manufacturer.
- We offer over 3,000 products across Confectionery, Mints, Chocolate, Hard Goods, Health & Beauty, Wellness, Premium Apparel, and Soft Goods.
- With 50+ years of award-winning experience, we proudly service distributors nationwide.
- At NC Custom, We Make Cool Stuff!
Equal Opportunity
- We are an Equal Opportunity Employer.