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About the Role

We are seeking a Head of Third Party Sales to lead the turnaround and future growth of Moonpig Group’s third-party sales channels across e-tail, marketplaces, physical retail, and Moonpig.com. This is a hands-on commercial turnaround mandate for someone ambitious and commercially sharp, motivated by the chance to reset an underperforming but high-potential part of the business. You will lead a team spanning commercial account management and retail execution, focusing on growing existing partners, improving commercial performance, and expanding distribution.

Responsibilities

Lead the turnaround of third-party sales performance across e-tail, marketplaces, physical retail and Moonpig.com.
Build a clear recovery and growth plan with measurable milestones.
Restore pace, accountability and commercial control across the channel.
Take early trading action to protect performance against budget.
Improve forecast accuracy, margin delivery and visibility of risks and opportunities.
Move the function from reporting on issues to actively solving them.
Rethink the retail and e-tail proposition to make it future fit, commercially stronger and easier to scale.
Define clear priorities by partner, proposition and route to market.
Expand e-tail and marketplace distribution by identifying, prioritising and converting new partners.
Develop the role of key channels including Amazon, Argos, John Lewis and Moonpig.com.
Re-invent the physical retail range so it is more engaging for customers, simpler to operate and more efficient to manage.
Work closely with Partner Management to shape the right experience range for third-party channels.
Lead the Retail Partnerships team and Amazon agency.
Improve performance across existing partners through stronger account plans, better trading rhythm and sharper execution.
Lead senior commercial conversations with retail and marketplace partners.
Improve visibility, trading terms, funding, promotional effectiveness and margin outcomes.
Build a practical new business pipeline across priority e-tail, marketplace and retail partners.
Reset expectations with partners where current performance is below potential.
Support our team of experts, simplify how we build, launch and manage the physical retail range.
Improve execution across product setup, range readiness, content, packaging, availability and in-store standards.
Remove operational blockers quickly by aligning internal teams, agencies and external partners.
Set clear service levels and performance standards across the retail operations workflow.
Establish a robust weekly trading cadence across all third-party channels.
Set clear account-level targets for sales, margin, growth and execution.
Focus trading conversations on drivers, actions and decisions, not retrospective commentary.
Track actions with clear ownership and deadlines.
Build stronger performance visibility across partner, channel, range and product level.
Lead, coach and develop a team across Retail Partnerships and Retail Operations.
Build a culture of pace, ownership, commercial challenge and high standards.
Raise the bar on account planning, data use, negotiation and execution.
Create clarity on roles, priorities and performance expectations.
Support high-potential talent and address underperformance directly.
Provide clear, insight-led performance updates to senior stakeholders.
Communicate risks, trade-offs and interventions with confidence.
Work closely with the Commercial Director and wider leadership team to align third-party growth with the broader Experiences strategy.
Build strong cross-functional relationships across Partner Management, Trading, Product, Marketing, Operations and Finance.

Requirements

Strong experience in sales, account management or commercial channel leadership.
Proven track record managing and growing retail, e-tail or marketplace accounts.
Experience leading commercial performance in a turnaround, reset or high-growth environment.
Strong commercial instinct, with the ability to quickly identify what is driving performance and what needs to change.
Confident negotiating with retail, marketplace or e-commerce partners.
Able to build growth plans that are ambitious but grounded in commercial reality.
Comfortable working across proposition, trading, operations and partner management.
Strong bias for action, with the ability to move quickly from diagnosis to delivery.
Clear communicator who can move between trading detail and senior-level narrative.
Decisive, accountable and comfortable challenging internal and external stakeholders.
Energised by pace, ambiguity and the opportunity to build something better.
Low tolerance for unnecessary complexity, slow execution and vague ownership.

Skills

Sales
Account Management
Commercial Channel Leadership
Retail Account Management
E-tail Account Management
Marketplace Account Management
Commercial Performance Leadership
Negotiation
Growth Planning
Proposition Development
Trading
Operations Management
Partner Management
Communication
Decision Making
Stakeholder Management

Location

London

Work Type

Hybrid
1-2 days in office

Experience Level

Head of
Senior

Salary/Compensations

Competitive Salary

Benefits

Competitive Pay & Bonuses
Generous pension plans
Staff discounts
Share schemes
Private healthcare (UK)
Dental
Life insurance
Mental health support
Dog-friendly offices
Generous holidays
Hybrid working
Opportunities for international working
Learning allowances
Coaching
Development programs
Regular awards
Charity support
Length of service awards
Volunteering days

About the Company

Buyagift and Red Letter Days are the UK’s leading gift experience provider, turning special moments into extra-special memories with a gifting range of 4000+ experiences.
As part of the Moonpig Group, our vision is to become the most trusted platform in the UK gift experience market, with a mission to spread happiness through thoughtful, joy-filled experiences.
We are powered by strong values, bold ideas and a shared passion for making a real difference.
We believe in empowering our team to do their best work.
We trust our colleagues to do what’s right and offer flexibility to support a balance between work and life.
Face-to-face office time is an important and expected part of working at Moonpig Group, supporting collaboration, alignment, and effective decision-making.

Equal Opportunity

At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong.
We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us.
From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them.
We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress.
Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.
If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so.
If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.