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About the Role

Duvo is growing its pre-sales team to keep pace with demand. You will join an existing team, working closely with Account Executives in your region. This role sits between sales and engineering. You will own the technical story in a deal, run workshops with the customer's ops and IT people, and design the pilot that gets us from "this looks interesting" to a signed contract. You will work closely with Account Executives in your region, report directly to Tom, and hand off cleanly to Forward Deployed Engineering once a pilot is signed. This is a senior individual contributor role where you will shape the pre-sales playbook the team runs on.

Responsibilities

Run discovery and process mapping with customer teams, including systems, handoffs, exceptions, and approvals, and turn it into a pilot scope with a clear Definition of Done.
Connect the proposed solution to measurable business outcomes such as margin, availability, working capital, revenue, or cycle time.
Build and demo pilots against the customer's own workflow, data shape, approval rules, and write-back targets.
Own the technical evaluation, including security review, integration sizing, RFPs, architecture questions, and IT objections, bringing in Product or Engineering only when genuinely needed.
Guide customers through early platform testing, including kickoffs, first workflow captures, and resolving issues before they stall the evaluation.
Push back on scope, timelines, or success metrics that won't work, using good judgment.
Stay in the deal through pilot delivery, then hand it over cleanly to Forward Deployed Engineering so what was sold is what gets built.
Build reusable demo assets, runbooks, and discovery patterns that make the whole team faster.

Requirements

5+ years in pre-sales, solutions engineering, applied AI, enterprise automation, or forward-deployed work, selling or delivering into enterprise operations, IT, or finance buyers.
Hands-on with modern AI systems including LLMs, agentic workflows, tool use, and evaluation, understanding their practical limits.
Strong process discovery and systems thinking abilities.
Comfortable with APIs, JSON, webhooks, SQL, and light Python or JavaScript.
Strong commercial judgment, including qualifying use cases, sizing value, spotting buying signals, and knowing when to escalate.
Excellent communication skills, with the ability to shift altitude quickly between operators, architects, and executives, and explain complex systems in plain English.
A track record of crisp, discovery-led demos rather than long product monologues.
Fluent English.
Willingness to travel to customer sites.

Skills

AI systems
LLMs
Agentic workflows
Tool use
Process discovery
Systems thinking
APIs
JSON
Webhooks
SQL
Python
JavaScript
Commercial judgment
Communication
Demos

Location

Remote across Europe / the US

Work Type

Remote
Full-time

Experience Level

Senior individual contributor
5+ years

Salary/Compensations

Competitive salary and equity. We share the range on the first call.

Benefits

Competitive salary and equity
Seed-stage company backed by Index Ventures ($15M seed)
You're the first pre-sales hire in your region. The function is yours to build.
Remote across Europe / the US
Travel to customer sites in your region
Team offsite once a quarter

About the Company

Duvo helps large retailers and consumer-goods companies redesign and automate the operational processes that sit between systems and teams.
Our agents execute the work end to end across ERPs, portals, inboxes, spreadsheets and phone calls, write the result back to the system of record, and provide evidence of what changed.
Our customers include one of Europe's largest online grocery retailers, a global beauty e-commerce brand, a Middle East retail group, and a European pharmacy chain.
The buyer is usually a Head of Operations, Supply Chain, Finance or IT at a large retailer or FMCG brand.
New deals land at €100k-€250k ARR.
Duvo raised a $15M seed round led by Index Ventures, with Northzone and Credo Ventures participating.
Our founder and CEO is Tom Cupr, who previously founded one of Europe's largest online grocery retailers.