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About the Role

As a Prompt Engineer at Beam, you'll be at the forefront of deploying our AI products into real-world environments where they create meaningful social impact, and you'll do it in our fastest-growing market. Beam is transforming how social workers, case managers, clinicians and other frontline practitioners operate, freeing them from time-consuming admin to focus on human-centered support. The US expansion is where the next chapter gets written: state and local government agencies, home health and behavioral health providers, and care organizations that have never seen tooling like this. You'll play a critical part in scaling that impact, working directly with US frontline practitioners to make sure our products are intuitive, effective and deeply embedded in their workflows. In this founding role you won’t be the one following a playbook, you’ll be writing it!

Responsibilities

Work closely with frontline practitioners and internal teams to design, deploy and continuously improve AI-powered templates and workflows.
Engage in customer discovery to understand workflows, needs, and challenges, including state and program-specific documentation and reporting requirements.
Run discovery and review sessions to gather insights and refine solutions.
Own customer usage, engagement, and success metrics to ensure strong outcomes and measurable impact.
Design, build, and test high-quality AI prompt templates using various LLM providers and agents.
Continuously iterate on templates based on user feedback, internal reviews, and performance metrics.
Ensure template outputs are accurate, compliant, and tailored to real-world use cases, including US regulatory and payer contexts.
Improve internal tools, automations, and processes to scale template delivery and build the US market playbook.
Prototype new ideas and features using AI coding tools.
Stay up-to-date with AI/LLM advancements and apply them to enhance product performance.
Collaborate closely with Product, Engineering, Customer Success, and Enablement teams across the US and UK.
Contribute insights to the product roadmap and identify opportunities for expansion and scaling in the US market.
Share learnings, document best practices, and help refine team processes.
Maintain a strong focus on data privacy, security, and the ethical use of AI, including HIPAA-level sensitivity.
Ensure all solutions are designed with care for the vulnerable populations Beam serves.

Requirements

Strong and demonstrable interest in AI and prompt engineering, with a hands-on, experimental mindset.
Proven ability to work on greenfield projects where you are building the process as you go.
User-centric thinking that translates real-world needs into practical, high-quality solutions.
Creative problem-solving skills, with the ability to diagnose issues and iterate quickly.
High attention to detail, especially when working with nuanced or sensitive data.
Collaborative and comfortable working cross-functionally with diverse teams, including colleagues in other time zones.
Proactive and ownership-driven, with a focus on delivering measurable outcomes.
Adaptable and excited by fast-paced, evolving environments.
Strong growth mindset with a desire to continuously learn and improve.
Passion for social impact and improving outcomes for underserved communities.
Alignment with Beam's values: thoughtful, ambitious, and deeply user-focused.
Experience or exposure to healthcare, behavioral health, home health, long-term care, or social services environments in the US.
Understanding of documentation, reporting, or compliance workflows in frontline support settings.

Skills

AI
Prompt Engineering
LLM providers
Claude Code
Cursor
Data privacy
Security
Ethical AI use
HIPAA
Product roadmap contribution
Collaboration
Problem-solving
User-centric thinking
Attention to detail

Location

Work Type

Hybrid
Full-time

Experience Level

Founding role

Salary/Compensations

$105,000 - $145,000

Benefits

Healthcare plan
401k
Access to therapy, coaching, classes and content, powered by Oliva
Financial well-being coach through Bippit
Generous holiday: 23 days, including 3 days over the Christmas period, plus US public holidays
Eligible for a 6-week sabbatical after 3 years in service
Enhanced parental leave
$270 WellBeam budget for activities enhancing wellbeing and professional development
WFH equipment budget: up to $400 allowance
Free subscription to the Calm meditation app

About the Company

Beam is solving the world's toughest social problems with an incredible team, tech and AI.
Beam is transforming how social workers, case managers, clinicians and other frontline practitioners operate.
Beam Notes product helps frontline workers save over 8 hours of admin per week.
Nearly 100,000 frontline workers across the UK, US and Australia are using Beam Notes regularly.
Beam's team of 200+ embraces a hybrid working approach, enjoying 2-3 days of collaboration in their Shoreditch co-working space.
Beam has received awards and recognition from WIRED, LinkedIn, and media outlets like The FT, BBC, TechCrunch, Forbes, and The Guardian.
Beam is backed by leading tech investors and entrepreneurs.

Equal Opportunity

Beam is committed to fostering an inclusive, diverse, and supportive work environment for all employees.
This policy extends to our hiring practices.
Beam is committed to providing reasonable adjustments where required to ensure all candidates have an equitable opportunity during their process.
Reasonable adjustment requests will not be taken into account when making a decision about your candidacy.