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About the Role
As a Delivery Driver/Branch Assistant, you play a vital role in the daily success of the branch. Your work is varied and essential, supporting in the warehouse, on the retail counter, or making deliveries, contributing to high performance and ensuring we consistently deliver on our Customer Promise.
Responsibilities
- Deliver a safety-first culture with the customer at the heart of everything.
- Achieve balanced performance across key business metrics and KPIs in line with business goals.
- Ensure operational efficiency and implement correct controls for a customer-first experience.
- Work as a member of the Fleet team with a customer-first attitude.
- Ensure colleagues are focused on delivering a safety-first culture at all times.
- Improve returns, credits, and warranty processes to enhance customer experience and create frictionless processes at the retail counter.
- Support the retail counter to ensure branch retail standards are best-in-class for customer experience excellence.
- Deliver customer-first service by managing pick-to-manifest times and achieving all service level agreements.
- Support the branch with deliveries as required, ensuring readiness for growth through best-in-class customer service and exceptional SLAs.
- Deliver a best-in-class service at all times to cement customer excellence.
Requirements
- Demonstrate the ability to develop customer relationships through great communication skills.
- Utilize technology to execute comprehensive fleet checks and deliver a zero-accident mentality.
- Maintain a safety-first culture for all employees and the public.
- Exhibit high levels of focus, energy, and drive.
- Possess good business acumen.
- Consistently deliver best-in-class service to establish customer experience excellence.
- Show flexibility in day-to-day tasks to best support the branch.
Skills
- Communication skills
- Customer relationship development
- Technology utilization
- Fleet checks
- Safety culture
- Focus
- Energy
- Drive
- Business acumen
- Customer service excellence
- Flexibility
Salary/Compensations
- Competitive Salary – We regularly review our salaries to keep your earnings competitive.
Benefits
- Enhanced Annual Leave (Including Bank Holidays)
- Life Assurance for Peace of Mind
- 24/7 Employee Assistance Programme
- Exclusive Gym Discounts
- Comprehensive Healthcare Perks
- Cycle to Work Scheme
- Retail & Staff Discounts
About the Company
- People First: We value our employees just as much as our customers.
- Work-Life Balance: Flexible working options to support your lifestyle.
- Career Growth: Genuine opportunities for progression in a thriving industry.
- Passion for Excellence: Join a team dedicated to being the best at what we do.