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About the Role

As a Receptionist, you will be the welcoming face of our medical centre, providing a friendly, warm, and efficient reception service while consistently delivering high-quality customer care standards. You will contribute to an overall exceptional client experience and be part of a wider team with a unique sense of purpose.

Responsibilities

• Meet and greet all patients, visitors, GP’s and staff and assist with their enquiries
• Have a good understanding of the medical system and the relevant Microsoft office programs
• Issue clients with the necessary paperwork and explaining forms
• Deal with face to face, telephone and E-Mail queries with an excellent telephone manner and communication skills
• Work collaboratively with the Registered Manager and Clinical staff to deliver the patient journey
• Be visible, accessible and approachable for staff, patients and the public and ensure effective communication and resolution of any on site enquiries or escalation of complaints to the Senior Receptionist as needed.
• Work across several prestigious clinics all situated in Central London

Requirements

• Previous knowledge and experience in the hospitality, service or healthcare industry would be advantageous
• Good general level of education to GCSE level or equivalent, 5 GCSEs or more preferred at C grade or above (demonstrated through a competency-based interview) or equivalent
• Excellent spoken and written English
• Computer literate with proven experience of Microsoft Office and experience of information systems

Skills

• Excellent telephone manner
• Communication skills
• Microsoft Office
• Information systems

Location

• London - Upper Bank Street, Canary Wharf
• Central London

Work Type

• Full time
• 40 hours per week

Education Level

• GCSE level or equivalent
• 5 GCSEs or more preferred at C grade or above

Salary/Compensations

• £30,784 per annum

Benefits

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers

About the Company

• Roodlane Medical provides private GP and health screening services for its patients.
• Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers.
• In the UK, HCA is one of the largest providers of privately funded healthcare and has invested over £500 million in the latest treatments, technology, techniques, medication and facilities.
• Being part of a large multisite, established healthcare group, HCA UK offers unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both mental and physical wellbeing.

Equal Opportunity

• HCA Healthcare UK is an equal opportunity employer, committed to fostering a culture that embraces diverse perspectives and promotes our values across all areas of our organisation.
• As a valued member of our team, you will be expected to uphold and demonstrate HCA Healthcare UK’s core values through respectful behaviour and conduct.
• This includes a commitment to fostering Inclusion in all aspects of your role.
• We approach every patient and colleague with empathy, kindness, and understanding, ensuring a supportive and caring environments for all.
• We strive for excellence in everything we do, continuously improving our skills and services.
• Additionally, we encourage sustainable practices by considering the environmental impact of your actions whenever possible.
• We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities.
• As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.