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About the Role

As a team member, you will be responsible for ensuring customers have an exceptional experience from the moment they enter the store to when they leave. This includes helping them pick new shoes, styling outfits, and ensuring they enjoy their time in the store.

Responsibilities

• Creating amazing experiences for customers through authentic customer service.
• Achieving sales targets and performance metrics.
• Interacting with customers and educating them on products to build rapport.
• Maintaining store standards, including visual merchandising, managing deliveries, stock replenishment, loss prevention, and adhering to health & safety procedures.
• Managing cash and adhering to all policy and procedures for security, health & safety, and stock accuracy.
• Encouraging customer loyalty by discussing upcoming collection launches and obtaining customer data.

Requirements

• Flexible schedule and availability to work weekends and holidays.
• Retail sales experience is preferred, but not required.
• Passion for our brands and brand lifestyles.
• Excellent communication skills.
• A positive and professional attitude.
• Enthusiasm to learn and share product knowledge.
• Ability to work well under pressure in a fast-paced, sales-driven atmosphere.

Skills

• Customer service
• Sales
• Communication
• Visual merchandising
• Cash management
• Product knowledge

Location

• Global

Work Type

• Full-time
• Part-time

Experience Level

• Preferred retail sales experience

Benefits

• Generous clothing allowance
• Seasonal allowance for SB uniform
• Excellent training & development opportunities
• Quarterly bonuses
• 60% off all Sweaty Betty merchandise
• 25 days holiday (pro-rated if working part-time)
• Refer a Friend bonus scheme
• Season Ticket Loan
• Access to Retail Trust - advice & support tool
• Health Cash Plan benefit with Medicash available to all Sweaty Betty UK Employees
• Wolverine Worldwide discount
• Enhanced Family Leave policy
• People Pension

About the Company

• Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories with an established global footprint that spans approximately 200 countries and territories.
• The company's mission is to empower, engage, and inspire consumers.
• Wolverine World Wide, Inc. (NYSE: WWW) is a global footwear and apparel company driven by a vision to Make. Every Day. Better.
• Founded in 1883, the Company builds and grows iconic brands including Merrell®, Saucony®, Wolverine®, Sweaty Betty®, Chaco®, Hush Puppies®, Stride Rite®, HYTEST®, and Bates®, along with footwear licenses for Cat® and Harley-Davidson®.
• Headquartered in Rockford, Michigan, the Company’s products are sold in approximately 170 countries and territories worldwide.
• In 2025, the Company was recognized by Footwear News as Company of the Year, by Forbes as one of America’s Dream Employers, America’s Best Employers for Women, and America’s Best Employers for Company Culture, and by Inspiring Workplaces as one of the Most Inspiring Workplaces Globally.
• Wolverine Worldwide is a Certified™ Great Place To Work®.

Equal Opportunity

• We are working to create a culture and team that represents our mission of empowerment. We want to celebrate our diversity, embody inclusion and create an equitable business.
• We care about our people, our community and world.
• We want to stand up for what we believe in and give our people a platform to use their voice. To actively listen and learn from what they have to say.
• This involves focusing on learning, development, and progression across the business.
• Being clear on the responsibilities we hold each other and to our community.
• It also means being committed to equal employment opportunities.
• Ensuring we consider ALL applicants for jobs and working harder to make our job advertising more inclusive.
• Our DEI mission is "to embed diversity, equity and inclusion at the heart of our business. To create a culture of belonging that empowers everyone to be their best authentic self. We commit to celebrating different perspectives and to continuously learning, developing and challenging ourselves and our partners."
• We know we're on a journey. And far from perfect. But we want to be a part of the solution to the problem.
• We are committed to working across our business and with our DEI committee & DEI Collective to be champions, allies and inclusive, always. Because when we say all, we mean it.