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About the Role

The Partner Sales & Operations Executive acts as a key link between external partner sales teams and Liberis’ internal Sales and Operations functions, ensuring partner sales reps are supported, informed, and enabled to successfully sell Liberis’ products. This role is designed to deliver a best-in-class partner experience, reducing friction, accelerating funding timelines, and driving higher conversion through the partner channel.

Responsibilities

Act as the first point of contact for partner sales reps via phone line, inbox and Slack/Teams channels.
Support partners with pre-sales queries, helping them understand our product and positioning.
Assist with quoting and structuring deals for prospective customers.
Ensure new leads are correctly qualified and routed.
Bridge product knowledge gaps, enabling partner reps to confidently sell Liberis.
Provide structured feedback to Partner Sales Enablement to enhance training, content and overall partner effectiveness.
Support partner reps in using the Partner Hub effectively, acting as a “super user” to troubleshoot issues, improve adoption and drive enhancements.
Provide clear, timely updates to partner reps on application progress (status, requirements, SLAs).
Take ownership of partner-submitted cases, ensuring smooth progression from submission to funding.
Identify missing information or documentation and coordinate with partners to resolve gaps quickly.
Update internal systems and cases where partners provide additional information.
Escalate issues internally to unblock deals and maintain momentum.
Respond to post-funding queries (e.g. balances, renewals, eligibility).
Provide proactive insights to partners on when customers may be eligible for renewal.
Ensure ongoing engagement with partner reps to drive repeat business.
Collect feedback from partner sales reps to identify process improvements.
Provide real time coaching and guidance to partners on how to submit high-quality applications.
Work cross-functionally to improve partner journeys, reduce friction and increase conversion.
Contribute to building scalable processes, playbooks and documentation for partner support.

Requirements

Fluency in English and minimum of one other language (Swedish, Finnish, German, Czech, Slovak).
Experience in sales support, operations, partnerships or a similar fast-paced environment.
Strong communication skills, with the ability to manage both internal stakeholders and external partners.
Commercial mindset with an understanding of sales dynamics and partner-driven channels.
Ability to multitask and manage high volumes of inbound queries across multiple channels.
Strong problem-solving skills and ownership mindset.
Experience working with CRM and support tools (e.g. Salesforce, Zendesk, Slack, Outlook).
Ability to clearly communicate complex processes in a simple and structured way.
A proactive approach to improving processes and partner experience.

Skills

Sales Support
Operations
Partnerships
Communication
Sales Dynamics
Multitasking
Problem-Solving
CRM Tools
Support Tools
Process Improvement

Location

Remote
Hybrid

Work Type

Hybrid

About the Company

At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.