Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Case Manager will provide a full range of on-site, person-centered, strengths-based services to a caseload of approximately 20-25 clients, aiming to help them live fulfilling lives in the community. Responsibilities include counseling, client intakes, case management, and aftercare services, collaborating with colleagues to meet client needs and achieve program success.

Responsibilities

• Conduct initial intake assessments and act upon critical needs appropriately.
• Utilize assessment tools (CARES) to identify support service needs and make immediate referrals.
• Orient clients to the shelter program, requirements, and consequences.
• Provide clients with an Independent Living Plan (ILP) (CARES), collaborating with other Social Service providers to ensure comprehensive support services.
• Assist non-working clients in obtaining Public Assistance.
• Complete psycho-social assessments within the first 30 days of intake.
• Track and monitor client progress.
• Empower clients to become involved in their own planning and goal setting.
• Conduct weekly/bi-weekly meetings with clients, or as needed.
• Refer clients and encourage job development for subsequent employment if appropriate.
• Refer clients to appropriate resources to assist with set goals.
• Meet with clients to address issues, challenges, and successes to assist in strengthening their capacity for long-term self-sufficiency.
• Maintain client files, including conversations, warnings, progress reports, and documenting all incidents.
• Maintain confidential case records for all clients.
• Report critical incidents immediately to the Site Director/Director of Social Services.
• Work collaboratively with other Housing Specialist and Employment staff to identify client readiness for employment and/or housing.
• Treat all clients, visitors, and employees with kindness, respect, and dignity.
• Refer clients to internal and external resources and serve as an advocate when necessary.
• Provide case management and counseling periodically, one year beyond the client’s departure.
• Develop and maintain connections with other programs and units within the organization to facilitate inter-agency referrals.
• Escort clients to housing viewings, DHS, or HRA appointments.
• Place clients into suitable housing.
• Complete case notes within 24 hours after meeting with clients.
• Substitute for other staff when the need arises.
• Perform general clerical duties.

Requirements

• Ability to walk, stand, kneel, crouch, and bend over.
• Ability to lift, reach, and handle objects weighing up to 25 pounds.
• Ability to sit at a desk and work on a computer for prolonged periods.
• Ability to travel to different locations within New York City, as needed.
• Staff must continue working past their shift unless relieved by another staff member or authorized to leave by a supervisor.
• May be required to work on or during evenings, weekends, and holidays.
• Strong interpersonal skills with the ability to be compassionate and firm while maintaining confidentiality at all times.
• Knowledge of community resources.
• Ability to solve problems, make decisions, resolve conflicts, and listen.
• Ability to deal calmly in crisis situations.
• Proven ability to work collaboratively well with diverse groups.
• Proven ability to handle multiple tasks effectively under pressure.
• Strong organizational skills, detail-oriented, and efficient.
• Maturity, integrity, and sound judgment.
• Misrepresentation of experience, skills, education, or other qualifications, or submission of false/fraudulent information or documentation during or after the application process may result in the rejection of your application or termination of your employment.
• Employment is subject to termination at any time, with or without notice or cause, at the discretion of you or the organization.

Skills

• Social Work
• Psychology
• Sociology
• Human Service
• Interpersonal skills
• Compassion
• Firmness
• Confidentiality
• Problem-solving
• Decision-making
• Conflict resolution
• Listening
• Crisis management
• Collaboration
• Multitasking
• Organization
• Detail-oriented
• Efficiency
• Maturity
• Integrity
• Judgment

Location

• New York Metropolitan Area

Work Type

• Full-time (35 hour per week)
• On-site

Experience Level

• 2+ years of direct social service experience (with Baccalaureate degree)
• 4+ years of direct social service experience (with Associate degree)
• 8+ years of direct social service experience (with High School Diploma/GED)

Education Level

• Baccalaureate degree in Social Work, Psychology, Sociology, or related field
• Associate degree in Human Service, or related field
• High School Diploma/General Equivalent Diploma

Salary/Compensations

• $50,000 - $50,000 per year
• $27.47 -$27.47 per hour

Benefits

• Comprehensive Health, Dental and Vision Benefits for full-time employees
• 403(b) Retirement Savings Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation
• Paid Time-off
• Vol Life Insurance and AD&D
• Term Life and AD&D insurance
• Long Term Disability
• Employee Assistance Program support (EAP)
• Commuter Benefits Program
• Aflac: Short-Term Disability, CA, Accident and Hospital
• Employee Discount Program

About the Company

• NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment.
• NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations.
• NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws.
• Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to HumanResources@naicany.org with the Subject “Reasonable Accommodation Request.”

Equal Opportunity

• Discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited.
• Applicants of all backgrounds and experiences are encouraged to apply.