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About the Role

The Intake Specialist will perform specific intake procedures to identify barriers that impede clients from becoming self-sufficient. This role requires compassion, patience, and strong communication and organizational skills to manage client needs and maintain accurate case records.

Responsibilities

• Provide direct services to new clients including intake, engagement, assessment, referral, advocacy, counseling, exit summaries and follow-up.
• Document all interactions with, or on behalf of, clients.
• Maintain familiarity with program resources available on- and off-site.
• Attend staff meetings and serve on committees as required.
• Attend professional meetings, educational conferences, and in-service training.
• Maintain current and accurate documentation, progress notes, and data tools both physically and electronically.
• Maintain Confidentiality.
• Maintain a professional appearance.
• Time management and prioritization.
• Interacting with other departmental staff.
• Perform general clerical duties.
• Develop and maintain good communication with other programs and units within the organization to facilitate inter-agency referrals.
• Provide coverage for other areas as directed/needed.
• Perform additional duties as assigned.

Requirements

• Ability to walk, stand, kneel, crouch, and bend over.
• Ability to lift, reach, and handle objects weighing up to 25 pounds.
• Ability to sit at a desk and work on a computer for prolonged periods.
• Ability to travel to different locations within New York City, as needed.
• Staff must continue working past their shift unless relieved by another staff member or authorized to leave by a supervisor.
• May be required to work on or during evenings, weekends, and holidays.
• Bilingual English/Spanish language fluency is preferred.
• Must be able to read, speak, write, and understand English for administrative purposes.
• Must pass drug screening to be appointed.
• This position may be subject to a series of investigations before and after appointment.
• Commitment to the mission of NAICA, Inc.
• Proven ability to work collaboratively well with diverse groups.
• Proven ability to handle multiple tasks effectively under pressure.
• Strong organizational skills, detail-oriented, and efficient.
• Maturity, integrity, and sound judgment.
• Misrepresentation of your experience, skills, education, or other qualifications, or submission of false/fraudulent information or documentation during or after the application process may result in the rejection of your application or termination of your employment.
• Employment is subject to termination at any time, with or without notice or cause, at the discretion of you or the organization.

Skills

• Intake procedures
• Client assessment
• Problem-solving
• Compassion
• Patience
• Communication skills
• Organizational skills
• Case record maintenance
• Cross-training
• Direct services
• Engagement
• Referral
• Advocacy
• Counseling
• Exit summaries
• Follow-up
• Documentation
• Time management
• Prioritization
• Clerical duties
• Inter-agency referrals
• Oral communication
• Written communication

Location

• New York Metropolitan Area

Work Type

• Full-time (35 hour per week)

Education Level

• High School Diploma or General Equivalent Diploma

Salary/Compensations

• $20.87- $20.87 per hour (effectively $38,000 – 38,000 per year)

Benefits

• Comprehensive Health, Dental and Vision Benefits for full-time employees
• 403(b) Retirement Savings Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation
• Paid Time-off
• Vol Life Insurance and AD&D
• Term Life and AD&D insurance
• Long Term Disability
• Employee Assistance Program support (EAP)
• Commuter Benefits Program
• Aflac: Short-Term Disability, CA, Accident and Hospital
• Employee Discount Program

About the Company

• NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment.

Equal Opportunity

• Discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited.
• Applicants of all backgrounds and experiences are encouraged to apply.
• NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations.
• NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws.
• Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to HumanResources@naicany.org with the Subject “Reasonable Accommodation Request.”