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About the Role

The Housing Specialist – Tier II will provide advanced housing services to assist clients in understanding and addressing complex personal or social challenges impacting their housing stability. This role involves collaborating with legal staff to develop comprehensive service plans that ensure sustainable housing and enhanced access to community resources. The specialist is expected to lead cross-training initiatives and possess a thorough understanding of the Housing Services Department’s operations.

Responsibilities

Collaborate with program participants to develop and implement advanced service plans tailored to resolving multifaceted issues and obstacles to maintaining housing stability.
Provide client intake, service planning, advocacy, and referral services, stepping in to support or supervise case managers as required.
Maintain consistent weekly or bi-weekly contact with clients to monitor and evaluate service plan progress, providing strategic guidance.
Maintain accurate records, track case progress, and input detailed case-related information into the Legal Server Database.
Design, conduct, and lead housing-related activities, workshops, and training sessions.
Guide participants in obtaining, reinstating, and optimizing benefits through strategic planning.
Assist participants in identifying and securing diverse financial resources to support housing stability.
Advocate for and manage the submission of applications for rental assistance grants through charitable organizations, ensuring optimal outcomes.
Compile, review, and submit comprehensive packages to HRA for Rental Assistance Grants (Exceptions to Policy) and One Shot Deals.
Work collaboratively with legal services staff to assess client readiness and provide leadership in legal proceedings.
Treat all clients, visitors, and employees with kindness, respect, and dignity, setting a standard for professionalism.
Enforce facility rules and regulations to maintain compliance and operational integrity.
Attend staff meetings, lead committee discussions, and represent the department as required.
Uphold the highest standards of confidentiality and professionalism at all times.
Demonstrate advanced time management and prioritization skills to handle complex caseloads.
Stay at the forefront of new trends and developments in social services and related fields, integrating best practices.
Perform and delegate general clerical duties to support departmental efficiency.

Requirements

Ability to walk, stand, kneel, crouch, and bend over.
Ability to lift, reach, and handle objects weighing up to 25 pounds.
Ability to sit at a desk and work on a computer for prolonged periods.
Ability to travel to different locations within New York City, as needed.
Knowledgeable of the plight of the homeless and special needs populations.
Knowledgeable of casework/case management methodologies.
Commitment to the mission of NAICA, Inc.
Proven ability to work collaboratively well with diverse groups.
Proven ability to handle multiple tasks effectively under pressure.
Strong organizational skills, detail-oriented, and efficient.
Maturity, integrity, and sound judgment.
Must be able to read, speak, write, and understand English for administrative purposes.
Must pass drug screening to be appointed.
This position may be subject to a series of investigations before and after appointment.

Skills

Advanced service planning
Client intake
Service planning
Advocacy
Referral services
Supervision of case managers
Client monitoring and evaluation
Strategic guidance
Record maintenance
Case progress tracking
Database input
Workshop and training design/delivery
Benefit optimization
Financial resource identification and acquisition
Rental assistance grant application management
Client readiness assessment
Legal proceeding leadership
Professionalism
Confidentiality
Time management
Prioritization
Trend analysis in social services
Best practice integration
Clerical duties

Location

New York Metropolitan Area

Work Type

Full-time
35 hours per week

Experience Level

Two (2) or more years of direct social service experience (with Baccalaureate degree)
Three (3) or more years of direct social service experience (with Associate degree)
Five (5) or more years of direct social service experience (with High School Diploma/GED)

Education Level

Baccalaureate degree in Human Services, Social Work, Psychology, Sociology, or related field
Associate degree in Human Service or related field
High School Diploma/General Equivalent Diploma

Salary/Compensations

$63,500 - $63,500 per year

Benefits

Comprehensive Health, Dental and Vision Benefits for full-time employees
403(b) Retirement Savings Plans
Loan Forgiveness Programs for eligible employees
Paid Holidays and Vacation
Paid Time-off
Vol Life Insurance and AD&D
Term Life and AD&D insurance
Long Term Disability
Employee Assistance Program support (EAP)
Commuter Benefits Program
Aflac: Short-Term Disability, CA, Accident and Hospital
Employee Discount Program

About the Company

NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment.
NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations.
NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws.
Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to HumanResources@naicany.org with the Subject “Reasonable Accommodation Request.”

Equal Opportunity

Discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited.
Applicants of all backgrounds and experiences are encouraged to apply.