Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Asylum Case Manager Supervisor plays a vital role in supporting the Director of Social Services, primarily focused on the unique needs and challenges faced by asylum seekers. This position involves overseeing day-to-day operations of the Social Services Department, ensuring the provision of comprehensive support and services to asylum seekers under the guidance of the Director of Social Services.

Responsibilities

• Ensure strict adherence to organizational policies and procedures, with a special emphasis on conflict resolution specific to asylum seekers.
• Collaborate with the Director of Social Services in approving employee timesheets and time off requests.
• Play an active role in shaping departmental goals, objectives, policies, and procedures, offering recommendations for continuous improvement.
• Lead a team of case managers in the development of service/treatment plans, discharge plans, and follow-up care programs tailored to asylum seekers.
• Manage the recruitment, supervision, monitoring, and evaluation of social services staff.
• Establish and implement schedules and work assignments within the social services department to optimize support to asylum seekers.
• Provide crisis intervention and emergency services as necessary.
• Ensure case managers provide all necessary and culturally sensitive services, including housing, employment, and therapeutic placements.
• Oversee the orientation and training of new employees, emphasizing cultural competency and sensitivity.
• Maintain comprehensive supervisory case notes, referrals, and related documentation.
• Facilitate ongoing communication with all supervisors regarding social services matters.
• Coordinate services to ensure the shelter operates safely, comfortably, and in full compliance with DHS and OTDA regulations.
• Generate regular progress reports, emphasizing the progress and challenges faced by asylum seekers.
• Collaborate closely with housing specialists and employment services staff to assess asylum seekers' readiness for housing and/or employment.
• Organize and facilitate community outreach and related activities tailored to the specific needs of asylum seekers.
• Act as a liaison and representative for community interactions as required.

Requirements

• Ability to walk, stand, kneel, crouch, and bend over.
• Ability to lift, reach, and handle objects weighing up to 25 pounds.
• Ability to sit at a desk and work on a computer for prolonged periods.
• Ability to travel to different locations within New York City, as needed.
• Staff must continue working past their shift unless relieved by another staff member or authorized to leave by a supervisor.
• May be required to work on or during evenings, weekends, and holidays.
• Flexibility to work some evenings and occasional weekends as necessary.
• Exceptional demonstrated writing proficiency.
• Proficient in MS Word, Excel, and database management.
• Ability to remain composed in crisis situations.
• Proven supervisory experience with a team-oriented approach.
• Demonstrated ability to collaborate effectively with diverse groups, including staff and volunteers from various cultural backgrounds.
• Proven aptitude for managing multiple tasks efficiently under pressure.
• Strong organizational skills, keen attention to detail, and efficient time management.
• Exhibits maturity, integrity, and sound judgment.
• Must be able to read, speak, write, and understand English for administrative purposes.
• Must pass drug screening to be appointed.
• This position may be subject to a series of investigations before and after appointment.

Skills

• Conflict resolution
• Supervision
• Crisis intervention
• Cultural competency
• Cultural sensitivity
• MS Word
• Excel
• Database management
• Critical thinking
• Analytical skills
• Problem-solving skills
• Resourcefulness
• Team-oriented approach
• Collaboration
• Task management
• Organizational skills
• Attention to detail
• Time management
• Judgment

Location

• New York Metropolitan Area

Work Type

• Full-time
• 35 hour per week

Experience Level

• Minimum of 1 year of direct social service supervisory experience (with Bachelor's degree)
• Minimum of 2 years of direct social service supervisory experience (with Associate degree)
• Minimum of 4 years of direct social service supervisory experience (with High School Diploma/GED)

Education Level

• Bachelor’s degree in social work, psychology, sociology, or related field
• Associate degree in human services or related field
• High School Diploma/General Equivalent Diploma

Salary/Compensations

• $60,000 - $65,000 per year

Benefits

• Comprehensive Health, Dental and Vision Benefits for full-time employees
• 403(b) Retirement Savings Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation
• Paid Time-off
• Vol Life Insurance and AD&D
• Term Life and AD&D insurance
• Long Term Disability
• Employee Assistance Program support (EAP)
• Commuter Benefits Program
• Aflac: Short-Term Disability, CA, Accident and Hospital
• Employee Discount Program

About the Company

• NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment.
• NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations.
• NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws.

Equal Opportunity

• Discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited.
• Applicants of all backgrounds and experiences are encouraged to apply.
• Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to HumanResources@naicany.org with the Subject “Reasonable Accommodation Request.”