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About the Role

The Housing Specialist-Shelter will provide housing services to clients, helping them understand and overcome personal or social issues affecting their housing. This role involves cooperating with case managers to develop service plans for clients, ensuring permanent and stable housing, and facilitating access to community resources. The specialist will also be encouraged to cross-train and understand job functions within the Social Services Department.

Responsibilities

Serve as a case manager for clients with a goal of placing them in transitional and permanent housing.
Assist in client intake, service planning, advocacy, and referral services in the absence of a case manager.
Meet weekly or bi-weekly to follow-up on ILP.
Maintain records and counsel session logs in DHS CARES system.
Conduct housing related activities and workshops.
Provide follow-up case management for clients placed in housing to promote retention and document outcomes (aftercare mediation).
Communicate with evening/weekend staff and staff of other agencies to coordinate client services such as room and apartment viewings.
Develop a list of real estate agents and brokers, establish relationships, and make daily contact with providers.
Submit applications for General Population, Housing Preservation Development, and Supportive Housing via the PACT System.
Compile and submit packages to DHS for Special One Time Assistance (SOTA), Enhanced One Shot Deal (EOSD), CityFHEPS, and Pathway Home.
Inspect client living quarters regularly.
Escort clients to permanent housing or provide transportation.
Ensure rental agreements are finalized.
Make appointments with landlords and other housing agents to ensure individuals have housing leads.
Work collaboratively with social services staff to identify client readiness on housing.
Treat all clients, visitors, and employees with kindness, respect, and dignity.
Enforce facility rules and regulations to maintain compliance.
Attend staff meetings and serve on committees as required.
Maintain confidentiality and professionalism.
Manage time and prioritize tasks.
Maintain awareness of new trends and developments in social services and related fields.
Perform general clerical duties.

Requirements

Ability to walk, stand, kneel, crouch, and bend over.
Ability to lift, reach, and handle objects weighing up to 25 pounds.
Ability to sit at a desk and work on a computer for prolonged periods.
Ability to travel to different locations within New York City, as needed.
Staff must continue working past their shift unless relieved by another staff member or authorized to leave by a supervisor.
May be required to work on or during evenings, weekends, and holidays.
Knowledgeable of the plight of the homeless and special needs populations.
Knowledgeable in casework/case management methodologies.
Commitment to the mission of NAICA, Inc.
Proven ability to work collaboratively well with diverse groups.
Proven ability to handle multiple tasks effectively under pressure.
Strong organizational skills, detail-oriented, and efficient.
Maturity, integrity, and sound judgment.
Must be able to read, speak, write, and understand English for administrative purposes.
Must pass drug screening to be appointed.
This position may be subject to a series of investigations before and after appointment.
Misrepresentation of experience, skills, education, or other qualifications, or submission of false/fraudulent information or documentation during or after the application process may result in the rejection of your application or termination of your employment.
Employment is subject to termination at any time, with or without notice or cause, at the discretion of you or the organization.

Skills

Case management
Client intake
Service planning
Advocacy
Referral services
Record maintenance
Counseling
Housing activities
Workshop facilitation
Aftercare mediation
Coordination with staff and agencies
Real estate agent/broker relations
Application submission
Package compilation
Client living quarter inspection
Transportation coordination
Rental agreement finalization
Landlord/housing agent appointments
Collaboration with social services staff
Client readiness assessment
Interpersonal skills
Rule enforcement
Meeting attendance
Committee service
Confidentiality
Professionalism
Time management
Prioritization
Trend awareness
Clerical duties

Location

New York Metropolitan Area

Work Type

Full-time (35 hour per week)

Experience Level

Two (2) or more years of direct social service experience (with Baccalaureate degree)
Four (4) or more years of direct social service experience (with Associate degree)
Six (6) or more years of direct social service experience (with High School Diploma/GED)

Education Level

Baccalaureate degree in Social Work, Psychology, Sociology, or related field
Associate degree in Human Service, or related field
High School Diploma/General Equivalent Diploma

Salary/Compensations

$48,000 - $50,000 per year

Benefits

Comprehensive Health, Dental and Vision Benefits for full-time employees
403(b) Retirement Savings Plans
Loan Forgiveness Programs for eligible employees
Paid Holidays and Vacation
Paid Time-off
Vol Life Insurance and AD&D
Term Life and AD&D insurance
Long Term Disability
Employee Assistance Program support (EAP)
Commuter Benefits Program
Aflac: Short-Term Disability, CA, Accident and Hospital
Employee Discount Program

About the Company

NAICA, Inc. is committed to its mission.

Equal Opportunity

NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment.
Discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited.
Applicants of all backgrounds and experiences are encouraged to apply.
NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations.
NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws.
Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to HumanResources@naicany.org with the Subject “Reasonable Accommodation Request.”