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About the Role

The Director of Operations and Security ensures the overall operational, safety, and maintenance of the facility. This role involves cross-training Operations staff to understand job functions within their designated units and cooperating with various directors to meet goals and ensure facility compliance.

Responsibilities

• Oversee all daily operations at the facility.
• Supervise all Operations staff and collaborate with external vendors.
• Cooperate with the Site Director to ensure goals are met according to contractual obligations.
• Cooperate with senior management for programmatic reports and/or proposals.
• Coordinate inventory procurement, control, and expenditures procedures.
• Ensure compliance with OSHA, DHS, OTDA regulations, and relevant building codes.
• Identify and assign adequate resources to programs/projects.
• Provide 24/7 crisis intervention regarding operations-related systems.
• Develop and implement Operations goals, objectives, and procedures.
• Design preventative and scheduled Operations activities.
• Manage the collection, presentation, and reporting of Operations data.
• Maintain, revise, and update Operations logs, records, and forms.
• Manage facility inventory and material needs, overseeing the purchasing process.
• Oversee internal and external Operations-related systems tests and inspections.
• Perform monthly walk-throughs to inspect operations and building systems.
• Ensure proper management of internal work order and ticketing systems.
• Ensure regulatory compliance and validity of required licenses and certificates.
• Secure necessary licenses for legal and safe facility operation.
• Interview, supervise, monitor, and evaluate Operations managers and supervisors.
• Establish and implement schedules and work assignments for Operations managers and supervisors.
• Train and coach Operations managers and supervisors.
• Supervise other Operations staff members as needed.
• Maintain awareness of new trends in safety, residential management, maintenance, food service, and housekeeping.
• Conduct, attend, and participate in facility and professional group meetings.
• Maintain ongoing communication with Social Services concerning operational issues.
• Solve problems in the facilities diplomatically.
• Produce weekly, monthly, quarterly, and annual progress reports.
• Address residents and staff members to explain available services and operations.
• Attend staff meetings and serve on committees as required.
• Attend professional meetings, educational conferences, and in-service trainings.
• Attend meetings and hearings of government agencies.
• Develop departmental safety goals, objectives, policies, and procedures.
• Manage the collection, presentation, and reporting of data regarding safety and/or infractions.
• Oversee proper reporting and recordkeeping of safety incidents, infractions, etc.
• Coordinate safety plans with senior management.
• Attend to visitors, residents, and the community.
• Make calls to emergency services in cases of emergency.
• Coordinate schedule of Operations personnel for appropriate coverage.
• Provide and assist with Operations coverage for overall safety & security.
• Respond to staff requests for operational assistance.
• Provide coverage for other areas as directed/needed.

Requirements

• At least four (4) years of facilities management experience, preferably in a residential facility.
• F-80 Certificate of Fitness for Coordinator of Fire Safety and Alarm Systems in Homeless Shelters.
• Food Handlers Certification (required before expiration of probation).
• CPR/First Aid Certification (required before expiration of probation).
• Valid U.S. Driver’s License.
• Knowledge of operating related equipment, tools, and materials used in the facility.
• Knowledge of city, state, and federal building codes and industry standards.
• Proficiency in software applications, including word processing, spreadsheets, and databases.
• Proven ability to work collaboratively with diverse groups.
• Proven ability to handle multiple tasks effectively under pressure.
• Strong organizational skills, detail-oriented, and efficient.
• Maturity, integrity, and sound judgment.
• Must be able to read, speak, write, and understand English for administrative purposes.
• Must pass drug screening to be appointed.
• This position may be subject to a series of investigations before and after appointment.

Skills

• Facilities management
• Operations oversight
• Safety and maintenance
• Staff supervision and training
• Vendor collaboration
• Contractual compliance
• Programmatic reporting
• Inventory management
• Procurement and expenditure control
• OSHA compliance
• DHS compliance
• OTDA compliance
• Building code compliance
• Resource allocation
• Crisis intervention
• Data management and reporting
• Log and record maintenance
• Purchasing processes
• Systems testing and inspection
• Work order and ticketing systems management
• License and certification management
• Preventative maintenance
• Trend analysis
• Communication
• Problem-solving
• Report generation
• Safety plan coordination
• Emergency response
• Scheduling
• Software proficiency (word processing, spreadsheets, databases)
• Collaboration
• Task management
• Organizational skills
• Detail-orientation
• Efficiency
• Maturity
• Integrity
• Sound judgment

Location

• New York Metropolitan Area

Work Type

• Full-time
• 35 hour per week

Experience Level

• Director

Education Level

• Baccalaureate degree preferred in facilities management, business administration, or related field
• Occupational Safety and Health Administration (OSHA) Certification preferred

Salary/Compensations

• $80,000 - $80,000 per year

Benefits

• Comprehensive Health, Dental and Vision Benefits for full-time employees
• 403(b) Retirement Savings Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation
• Paid Time-off
• Vol Life Insurance and AD&D
• Term Life and AD&D insurance
• Long Term Disability
• Employee Assistance Program support (EAP)
• Commuter Benefits Program
• Aflac: Short-Term Disability, CA, Accident and Hospital
• Employee Discount Program

About the Company

• NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment.
• NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations.
• NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws.

Equal Opportunity

• NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment.
• Discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited.
• Applicants of all backgrounds and experiences are encouraged to apply.
• NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations.
• NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws.
• Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to HumanResources@naicany.org with the Subject “Reasonable Accommodation Request.”