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About the Role

The Asylum Case Manager Supervisor plays a vital role in supporting the Director of Social Services, primarily focused on the unique needs and challenges faced by asylum seekers. This position involves overseeing day-to-day operations of the Social Services Department, ensuring the provision of comprehensive support and services to asylum seekers under the guidance of the Director of Social Services.

Responsibilities

• Conduct initial intake assessments with a focus on addressing critical needs specific to asylum seekers.
• Utilize assessment tools, such as CARES, tailored to identify support service requirements unique to the asylum-seeking population, and make immediate referrals.
• Provide orientation to clients about the shelter program, the asylum process, and potential consequences.
• Develop Individualized Living Plans (ILPs) in close collaboration with other Social Service providers, ensuring tailored support services that align with the asylum journey.
• Assist clients in understanding and accessing the asylum process and related resources.
• Complete psycho-social assessments within the first 30 days of intake, with sensitivity to the asylum-seeking experience.
• Monitor and track client progress, addressing the specific challenges faced by asylum seekers.
• Empower clients to actively participate in their own asylum planning and goal setting.
• Conduct regular meetings with clients (weekly/bi-weekly or as needed) to address their unique circumstances and emotional needs.
• Collaborate with legal and advocacy organizations to ensure clients receive necessary support during their asylum proceedings.
• Refer clients to relevant organizations specializing in asylum-related legal assistance.
• Connect clients with culturally sensitive resources to aid in their adjustment and integration into the community.
• Maintain thorough client files, documenting conversations, warnings, and progress reports while preserving the utmost confidentiality.
• Report critical incidents immediately to the Site Director/Director of Social Services.
• Establish strong partnerships with asylum-focused community organizations to facilitate referrals and support services.
• Escort clients to asylum-related appointments and hearings, providing emotional support throughout the process.
• Facilitate suitable housing placements and connect clients with culturally competent housing resources.
• Ensure that case notes are completed within 24 hours after client meetings.
• Offer support as a substitute for other staff when needed.
• Perform general clerical duties.

Requirements

• Ability to walk, stand, kneel, crouch, and bend over.
• Ability to lift, reach, and handle objects weighing up to 25 pounds.
• Ability to sit at a desk and work on a computer for prolonged periods.
• Ability to travel to different locations within New York City, as needed.
• Staff must continue working past their shift unless relieved by another staff member or authorized to leave by a supervisor.
• May be required to work on or during evenings, weekends, and holidays.
• Must be able to read, speak, write, and understand English for administrative purposes.
• Must pass drug screening to be appointed.
• This position may be subject to a series of investigations before and after appointment.
• Misrepresentation of your experience, skills, education, or other qualifications, or submission of false/fraudulent information or documentation during or after the application process may result in the rejection of your application or termination of your employment.
• Employment is subject to termination at any time, with or without notice or cause, at the discretion of you or the organization.

Skills

• Exceptional interpersonal skills, with the ability to balance compassion and firmness while respecting the unique experiences of asylum seekers.
• Proficiency in navigating asylum-specific community resources and understanding the complexities of the asylum process.
• Strong problem-solving abilities, decision-making skills, conflict resolution expertise, and active listening.
• Capacity to remain composed in crisis situations.
• Demonstrated ability to collaborate effectively with diverse groups.
• Proven capability to manage multiple tasks efficiently under pressure.
• Outstanding organizational skills, attention to detail, and efficiency.
• Possessing maturity, integrity, and sound judgment.
• Bilingual (Spanish, French, Creole, or other languages) preferred.

Location

• New York Metropolitan Area

Work Type

• Full-time (35 hour per week)

Experience Level

• Associate degree in human services or a related field with a minimum of 2 years of direct social service experience.
• High School Diploma/General Equivalent Diploma with a minimum of 4+ years of direct social service experience.

Education Level

• Bachelor’s degree in social work, psychology, sociology, or a related field.
• Associate degree in human services or a related field.
• High School Diploma/General Equivalent Diploma

Salary/Compensations

• $45,000 - $45,000 per year

Benefits

• Comprehensive Health, Dental and Vision Benefits for full-time employees
• 403(b) Retirement Savings Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation
• Paid Time-off
• Vol Life Insurance and AD&D
• Term Life and AD&D insurance
• Long Term Disability
• Employee Assistance Program support (EAP)
• Commuter Benefits Program
• Aflac: Short-Term Disability, CA, Accident and Hospital
• Employee Discount Program

About the Company

• NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment.
• NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations.
• NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws.
• Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to HumanResources@naicany.org with the Subject “Reasonable Accommodation Request.”

Equal Opportunity

• Discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited.
• Applicants of all backgrounds and experiences are encouraged to apply.