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About the Role

We are seeking a Technical Writer to support the creation and maintenance of clear, structured documentation across our platform and infrastructure. You will work closely with engineering, platform, and product teams to translate complex technical concepts into accessible content for internal teams and customers. This role is hands-on and delivery-focused, ideal for someone who can bring structure to fast-moving environments and improve how knowledge is captured and shared.

Responsibilities

Create and maintain technical documentation including platform guides, onboarding materials, runbooks, and operational procedures.
Collaborate with engineering and platform teams to document systems, workflows, and APIs.
Translate complex infrastructure and platform concepts into clear, user-friendly content.
Support customer-facing documentation such as user guides and knowledge base articles.
Maintain and improve documentation repositories including Confluence, Git-based docs, and Notion.
Apply consistent standards, templates, and formatting across documentation.
Ensure documentation remains accurate and up to date as systems evolve.

Requirements

In-depth experience as a Technical Writer in a software, cloud, or infrastructure environment.
Strong ability to understand and explain technical systems such as cloud platforms, Kubernetes, and networking fundamentals.
Experience working with engineers and product teams to produce documentation.
Clear and concise writing style with strong attention to detail.
Familiarity with documentation tools such as Markdown, Git, and Confluence.
Comfortable operating in a fast-paced, evolving environment.

Skills

Technical writing
Documentation management
Cloud platforms
Kubernetes
Networking fundamentals
Markdown
Git
Confluence
API documentation
AI/ML platforms
GPU-based infrastructure
Data centre environments

Benefits

High visibility with leadership
Real autonomy
Opportunity to shape company operations at scale

About the Company

Era4 is a mission-driven start-up building critical national infrastructure.
Operational excellence is a core focus for company growth.