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About the Role
We are seeking a motivated and detail-driven Settlement Support Officer to manage a high volume of files with confidence and efficiency, delivering exceptional client service in a fast-paced environment.
Responsibilities
- Manage Conveyancing Settlements and Lodgements in PEXA/Sympli.
- Attend to post un-conditional tasks including, adjustment calculations, transfer preparation and stamping.
- Proactively follow up with parties, lenders and clients where required.
- Liaise with clients to ensure a streamlined and professional service is provided at all times.
- Conduct customer due diligence, verification, and onboarding checks.
- Provide clients with post-sales implementation, training and ongoing account management.
Requirements
- Client-centric professional with exceptional service delivery skills.
- Ability to navigate complex or sensitive client situations with empathy, confidence, and professionalism.
- Strong interpersonal skills to build trust with clients and internal teams.
- Effective communication that inspires confidence and promotes collaboration.
- Solutions-focused, adaptable, and driven to make an impact.
- Some Conveyancing experience.
- Excellent presentation, phone manner and communication skills.
- Exceptional grammar and written skills.
- Great team player with a passion and desire to make a difference.
- Proactive initiative and ability to work autonomously.
Skills
- PEXA experience (preferred but not essential)
- Conveyancing experience
Benefits
- Professional development plans
- Technical training
- Leadership programs
- Clear career progression opportunities
- Reward and recognition programs
- Employee share scheme
- Well-stocked snack cupboard
- Weekly catered lunches
- Free breakfast every morning
- Social committees and events
- Table Tennis competition
- Fully covered gym memberships
- Monthly in-house massages
- Progressive leave policies
- Access to an Employee Assistance Program
About the Company
- InfoTrack is a company that invests in employee growth, well-being, and success.
- We foster a culture that provides platforms for sharing ideas to shape the future of our products.
- We are a diverse workforce and a proud equal opportunity employer.
Equal Opportunity
- We encourage applications from Aboriginal and Torres Strait Islander people and people of all cultures, abilities, sex, and genders.