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About the Role

Rippling is seeking a customer-obsessed Technical Account Consultant, M&A to join our Technical Account Consulting team. This role will serve as the technical consultant for customers undergoing mergers, acquisitions, and multi-entity changes within Rippling, owning engagements end-to-end. You will advise on technical strategy, manage project timelines, scope and budget projects, and coordinate stakeholders to implement solutions for successful M&A transitions. The priority is to help customers operationalize systems change and achieve a smooth first payroll run.

Responsibilities

Serve as the technical consultant for M&A and multi-entity engagements, advising customers on how to merge and optimize their Rippling products
Conduct discovery to understand customer goals, business needs, risks, and timelines, then determine the recommended solution strategy
Independently own projects from kickoff through completion, guiding customers through systems and process design, data migration, configuration and integration builds, testing, go-live, hypercare support, and the decommissioning of legacy systems
Manage timeline, scope, budget, milestones, risk mitigation strategies and stakeholder communication
Prioritize a successful first payroll run while supporting broader product adoption and long-term customer retention
Partner with Product, Engineering, TAM, AM, Support, and Implementation teams on unique customer scenarios and cross-functional dependencies
Navigate technical and operational ambiguity across complex M&A engagements by partnering with Product and cross-functional teams to work through unique scenarios, pressure-test solution options, evaluate downstream system and workflow impacts, and drive clear recommendations, ownership, and follow-through toward successful customer outcomes
Identify and contribute to process improvements and best practice playbooks to enhance the efficiency and scalability of M&A transitions as Rippling’s customer base grows

Requirements

4–6+ years of experience in Professional Services, Implementation, Technical Consulting, or a similar customer-facing role
Experience supporting a complex, multi-product SaaS offering and helping customers navigate interconnected systems, workflows, and dependencies
Strong project management skills, including experience owning complex customer timelines, scope, and stakeholder coordination
Ability to independently solve moderate to complex problems and make structured, customer-centered recommendations
Strong communication skills and confidence leading customer conversations in high-stakes situations, handling escalations with limited management oversight
Ability to learn the full Rippling product suite and advise holistically across solutions that touch HR, IT, Payroll, and Benefits workflows
Experience partnering cross-functionally with stakeholders, influencing product roadmap solutions without authority
Strong technical judgment, systems thinking, and problem-solving skills, with the ability to assess ambiguous situations, weigh tradeoffs, prioritize effectively with incomplete information, and make recommendations that account for downstream impacts
Experience with M&A, multi-entity implementations, payroll/HRIS changes, or complex business restructures (preferred)

Skills

Technical Consulting
Project Management
Customer Guidance
M&A Strategy
Discovery
Implementation Milestones
Cross-functional Collaboration
Problem-Solving
Systems Thinking
Communication

Location

Remote
Hybrid

Work Type

Office-based (at least three days a week)

Experience Level

4-6+ years

Salary/Compensations

Competitive salary + variable + benefits + equity

Benefits

Benefits
Equity

About the Company

Rippling is an equal opportunity employer.
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.

Equal Opportunity

We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.
Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com