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About the Role

The Resident Advisor provides holistic and comprehensive supportive services to Youth Shelter residents in a positive, nurturing environment, utilizing an integrated, multidisciplinary team approach. This role supports a culture focused on achieving meaningful results for the young people served.

Responsibilities

• Provide direct engagement, supervision, and support to youth residing in shelters.
• Operate fully out of CHNY's mission, vision, and five principles, and maintain an environment that displays this culture.
• Ensure that the floor and rooms are clean, safe, and well-lit in preparation for new youth and remain serviceable throughout their residency.
• Monitor program and client activities to ensure a safe and secure environment, including securing the unit during altercations, conducting room searches, and assisting in evacuations.
• Welcome youth and orient them to floor expectations, Mission Statement, and five principles.
• Assist youth with daily preparation and life skills such as laundry, ironing, and cleaning.
• Support Case Managers with tasks including distributing appointment slips, follow-up, paperwork collection and filing, and file maintenance.
• Maintain understanding of the youth service plan.
• Maintain ETO records and document all youth activities and interactions using the S.O.A.P. format.
• Escort youths to other agencies and services as needed.
• Conduct room searches for Youth Shelter residents after emergency evacuations.
• Create a sanctuary for youth on the floor.
• Provide direct support and monitoring during activities like clothing room visits, meals, recreation, groups, and special events.
• Directly engage with youth at all levels of service.
• Maintain healthy relationships with youth, mindful of boundaries and mutual respect.
• Conduct nightly meetings focused on CHNY Mission and Principles, motivation, mutual support, and community building.
• Conduct workshops on life-skill issues such as hygiene, anger management, self-esteem, problem-solving, cleaning, and laundry.
• Complete all incident reports fully and correctly by the end of the shift.
• Participate in all required trainings, supervision, and staff meetings.
• Perform other duties as assigned/needed.

Requirements

• High School/GED with three or more years of relevant work experience required.
• Experience working with at-risk/homeless young females is strongly preferred; interest in working with this population is required.
• 8-hour security license required (Covenant House will provide to candidates who accept employment and do not have this licensure).
• Driver's license preferred.
• Comfortability driving a 7-passenger van is a plus.
• Strong multi-tasking skills with demonstrated ability to manage multiple projects at once are required.
• Excellent verbal, written, and problem-solving abilities are required.
• Willingness and ability to move throughout the day is required.
• An upbeat, creative, and fun demeanor is required.
• A strong focus on child protection and ensuring the safety of residents is required.
• Ability to work in a rapidly changing environment where processes and protocols are being developed and refined.
• Overall flexibility in work schedule required, including weekends and holidays if needed.
• Dedicated to the mission of Covenant House.
• A demonstrated passion for Covenant House New York.

Skills

• Multi-tasking
• Project management
• Verbal communication
• Written communication
• Problem-solving
• Child protection
• Safety awareness
• Adaptability

Location

• New York

Work Type

• Full-time

Experience Level

• 3+ years relevant work experience

Education Level

• High School/GED
• Bachelor's Degree Preferred

About the Company

• Covenant House New York (CHNY) operates with a mission, vision, and five core principles focused on serving young people.