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About the Role

The Evening Resident Advisor provides supportive services to 20 young women aged 21-24 at a Bronx-based shelter. This role involves direct supervision, crisis de-escalation, and collaboration with case managers to ensure a safe, supportive environment while helping residents achieve their goals.

Responsibilities

• Directly engage, supervise, and support youth residents.
• Maintain site cleanliness and safety standards.
• Assist youth in achieving shelter goals and addressing immediate trauma.
• Orient new residents to site expectations, mission, and policies.
• Assist residents with daily routines, including morning preparation and departure for school or work.
• Support case managers with administrative tasks, file maintenance, and compliance.
• Maintain accurate records in the Efforts to Outcomes (ETO) system.
• Escort residents to external appointments and services.
• Maintain healthy, supportive, and professional relationships with residents.
• Lead and participate in recreational activities and off-site trips.
• Complete and submit incident reports by the end of each shift.
• De-escalate crises and manage emergencies per agency protocol.
• Ensure site safety through security protocols, including room and belonging searches.
• Participate in case conferences, staff meetings, and individual supervision.
• Assist with program audit preparation.

Requirements

• High School Diploma or GED with 3+ years of relevant experience.
• 8-hour security license (provided by employer if not already held).
• Strong multi-tasking skills and ability to manage multiple projects.
• Excellent verbal, written, and problem-solving abilities.
• Ability to move throughout the day.
• Strong focus on child protection and resident safety.
• Ability to work in a rapidly changing environment.
• Flexibility in work schedule, including weekends and holidays.
• Dedication to the mission of Covenant House.

Skills

• Crisis de-escalation
• Case management support
• Record keeping
• Multi-tasking
• Verbal and written communication
• Problem-solving

Location

• Bronx, New York

Work Type

• Evening shift

Experience Level

• 3+ years of relevant work experience

Education Level

• High School Diploma or GED required
• Bachelor's Degree preferred

About the Company

• Covenant House New York (CHNY)