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About the Role

As a primary relationship owner for customers, you will guide them in optimizing Rippling’s back-office HR products and solutions. You will navigate complex customer issues and priorities, leading initiatives to meet company objectives for customer adoption, retention, and revenue growth. This role focuses on revenue retention and growth for our largest customers.

Responsibilities

• Proactively engage customers via key lifecycle events such as "go live", benefits renewal, executive business reviews, and contract renewal.
• Field customer requests and lead initiatives to meet company objectives for customer adoption, retention, and revenue growth.
• Consult with clients to understand their HR, IT, Finance, and global workforce management needs using a solutions-based selling approach.
• Build relationships with multiple stakeholders through remote meetings to navigate the sales process.
• Negotiate and coordinate customer procurement and contract execution.
• Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to meet quarterly targets.
• Develop and demonstrate broad knowledge of current and new Rippling products by executing customer adoption playbooks and prospecting.
• Partner with Technical Account Managers to devise account plans, long-term goals, and client strategies.
• Collaborate with cross-functional teams to ensure customer success and secure long-term commitments.

Requirements

• 4+ years of SaaS experience in account management, sales, or quota-carrying customer success.
• Track record of consistently meeting and exceeding quota through new product sales and upgrades.
• Competitive and creative drive to win over customers and think outside the box to close deals.
• Demonstrated ability to run sales discovery and demo meetings and manage a structured sales process.
• Proven success building and maintaining long-term commercial relationships, including managing multi-year renewals.
• Highly effective communicator with strong people instincts, capable of building trust and working well with diverse groups.
• Highly organized, self-motivated, and detail-oriented with excellent follow-through.
• High integrity and enthusiasm for building a great company for the long term.

Location

• San Francisco
• New York
• Austin
• Seattle
• Chicago

Work Type

• Office-based
• Hybrid

Experience Level

• 4+ years of SaaS experience

Salary/Compensations

• OTE (60/40 commission split for base/variable pay): $220,000/year OTE for Office/Hybrid (New York, San Francisco)
• OTE (60/40 commission split for base/variable pay): $210,000/year OTE for Office/Hybrid (Seattle, Chicago)

Benefits

• Competitive compensation package including benefits + equity.

About the Company

• Rippling is an equal opportunity employer.
• Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.
• For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

Equal Opportunity

• We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.
• Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com.