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About the Role

Rippling seeks a Post-Sales Solution Architect to support large, strategic customers by ensuring successful platform implementation, scaling, and evolution. This role involves technical ownership of customer relationships, designing architectures, guiding integrations, and maximizing long-term customer value. It is crucial for driving retention, adoption, and expansion within enterprise accounts.

Responsibilities

• Own technical strategy for enterprise customers.
• Serve as a trusted technical advisor to customer stakeholders.
• Guide customers on system architecture, integrations, data flows, and platform best practices.
• Help customers plan for scale and future-state use cases.
• Drive implementation quality and platform adoption.
• Ensure alignment between sold solutions and implemented systems.
• Support complex deployments and configuration decisions.
• Identify opportunities to expand usage across workflows, integrations, and custom solutions.
• Lead technical engagements, including architecture reviews and workshops.
• Diagnose implementation gaps and recommend improvements.
• Translate business requirements into technical solutions.
• Evangelize Rippling as the system of record.
• Engage evolving stakeholders as customer priorities shift.
• Reframe Rippling’s value from point solutions to a broader platform strategy.
• Partner with Account Managers to identify and support expansion opportunities.
• Partner cross-functionally with Account Management, Implementation, Product, and Engineering teams.
• Provide actionable product feedback based on customer needs.
• Support escalations by identifying root causes and driving resolution.
• Drive long-term customer outcomes.
• Proactively identify risks and opportunities within accounts.
• Help customers optimize their systems and improve operational efficiency.
• Contribute to retention, expansion, and overall customer success.

Requirements

• 5+ years of experience in Solutions Architecture, Sales Engineering, Technical Consulting, or similar roles.
• Experience working with enterprise SaaS customers, preferably in a post-sales capacity.
• Strong understanding of APIs, integrations, and system design.
• Ability to translate business requirements into technical solutions.
• Experience influencing stakeholders across technical and business functions.

Skills

• HRIS
• ERP
• Integration platforms (e.g., Workato, Mulesoft)
• Identity systems (e.g., Okta, Active Directory)
• Data platforms (e.g., Snowflake, Databricks)

Location

• US-based

Work Type

• Office-based (at least three days a week)

Experience Level

• 5+ years

Salary/Compensations

• Competitive On-Target Earnings (base salary + sales commission) + benefits + equity

Benefits

• Benefits
• Equity

About the Company

• Rippling is expanding upmarket and customers expect ongoing technical partnership and strategic guidance.

Equal Opportunity

• Rippling is an equal opportunity employer.
• We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.
• Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.