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About the Role

The Patient Care Technician in this high-volume medical office provides customer service and administers interventional mental health treatments, including TMS, Esketamine, and IV Ketamine therapies. Responsibilities also include administrative tasks such as scheduling, insurance verification, collections, and patient check-in/check-out.

Responsibilities

• Ensure compliance with HIPAA and confidentiality regulations.
• Provide compassionate patient care, building trust and rapport, especially with patients facing mental health challenges like depression and anxiety.
• Perform TMS treatments following physician protocols; setup, monitor, and document sessions to optimize patient comfort and treatment efficacy.
• Address and resolve issues related to patient comfort, coil contact, and TMS system setup during treatments.
• Administer psychiatric rating scales and provide guidance to patients on completing them accurately.
• Maintain accurate schedules, patient demographics, and insurance information.
• Collect deductibles, co-insurance, and co-pays from patients.
• Manage multiple phone lines and respond to email inquiries from current and prospective patients promptly.
• Scan medical documents and ensure the integrity of records in Electronic Medical Records software.

Requirements

• Deliver exceptional customer service to prospective patients, ensuring a superior experience.
• Strong customer service acumen and a confident phone presence are essential.
• Excel in multitasking with meticulous attention to detail, consistently bringing tasks to successful completion.
• Proficiency in Microsoft Word and Excel, coupled with robust computer and data entry skills, is mandatory.
• Demonstrate outstanding written, verbal, and organizational abilities.
• Foster excellent communication and collaborate effectively within a team environment.
• Engage professionally with current and potential patients, clinic staff, physicians, and support departments.
• Uphold office standards for professional appearance and conduct, with a keen focus on patient confidentiality and sound judgment.

Skills

• Customer service
• TMS administration
• Esketamine administration
• IV Ketamine therapies
• Scheduling
• Insurance verification
• Collections management
• Patient check-in/check-out
• HIPAA compliance
• Microsoft Word
• Microsoft Excel
• Computer skills
• Data entry
• Written communication
• Verbal communication
• Organizational skills
• Team collaboration

Work Type

• Full-Time

Education Level

• Associate’s degree preferred
• Bachelor’s degree preferred
• Experience in patient care considered
• Experience in medical offices considered
• Experience in customer service considered

Salary/Compensations

• $25.00 to $26.50 per hour

Benefits

• Company-paid training and certification in TMS and Esketamine administration
• No weekends
• Employee Benefits available to Full-Time team members
• Hands-on patient care with no exposure to needles or blood