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About the Role

Rippling is seeking a Director to lead the financial strategy for Customer Experience (CX) and Product Operations (ProdOps). This pivotal role involves serving as the senior finance leader and trusted advisor to CX & ProdOps leadership, shaping financial operating models, and informing critical investment decisions. The position offers high visibility with C-suite exposure and the opportunity to lead a team of finance professionals.

Responsibilities

Own the CX & ProdOps relationship on behalf of Finance, serving as a strategic thought partner to leadership.
Set ambitious and achievable targets for CX & ProdOps organizations, translating company priorities into measurable goals.
Develop a deep understanding of CX & ProdOps efficiency metrics and build accurate financial forecasts for executive and Board-level decision making.
Evaluate new strategic initiatives through rigorous financial modeling and scenario analysis.
Lead recurring CX & ProdOps Strategic Finance forums, including business reviews and planning cycles.
Partner with Revenue Operations and Data & Analytics to develop performance tracking dashboards and surface actionable insights.
Build, lead, and develop a high-performing team of finance professionals, emphasizing analytical rigor, ownership, and impact.

Requirements

10+ years of experience in strategic finance, FP&A, investment banking, or private equity, with significant experience at a high-growth technology company.
Expert-level financial modeling and analytical skills, with a proven track record of managing complex operating and headcount models.
Deep understanding of SaaS customer economics, including NRR, GRR, churn drivers, expansion motions, and cost-to-serve.
Direct experience supporting Implementation, Technical Account Management, Support, or Product Operations organizations is strongly preferred.
Demonstrated ability to synthesize large, complex datasets into clear insights and actionable recommendations for senior leaders.
Proven ability to operate independently at a senior level, managing multiple workstreams and driving outcomes through cross-functional influence.
Strong people leadership experience, including building and developing high-performing teams.
Excellent communication and executive presence, with the ability to present clearly and credibly to C-suite and Board-level audiences.
Experience in a public company or public-company–ready environment is a plus.
Experience with financial planning tools (e.g. Anaplan), Salesforce and SQL are a plus.

Skills

Financial modeling
Analytical skills
SaaS customer economics
Executive presence
People leadership
Cross-functional influence
Financial planning tools
Salesforce
SQL

Location

San Francisco, CA
New York City, NY

Work Type

Hybrid

Experience Level

10+ years
Senior level

Salary/Compensations

Competitive salary + benefits + equity

Benefits

Benefits
Equity

About the Company

Rippling is scaling at hyperspeed.
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.
For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

Equal Opportunity

Rippling is an equal opportunity employer.
We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.
Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com