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About the Role

This role is for an analytically sharp, tech-forward operator who wants broad ownership fast. You will own end-to-end fulfillment and inventory operations across Havenly’s Owned & Operated (O&O) brands, partnering with the data team to create scalable pipelines and dashboards, standing up API integrations, and using AI tools to accelerate processes. You will be expected to make operations faster, smarter, and more resilient, while also assisting with frontline exceptions and ad hoc tasks.

Responsibilities

Own fulfillment execution for O&O brands, ensuring accurate and timely order processing through 3PL partners.
Maintain inventory accuracy across NetSuite, 3PL WMS systems, and internal tools, building monitoring to catch discrepancies.
Define and hold SLAs from PO placement through inventory availability, returns processing, and order shipment.
Own end-to-end returns operations from inbound receipt and condition triage through disposition routing, vendor credits, and recommerce/resale channel execution.
Serve as the escalation point for inventory and fulfillment exceptions and stay hands-on to help resolve them.
Manage 3PL operational performance with a data-first lens: track trends, identify root causes, and drive accountability.
Partner with Planning and Finance on inventory reconciliation, audits, and operational inputs to forecasting and month-end review.
Define and support Transfer Order protocols for Studio & Retail locations and required inventory flows for store and showroom locations.
Partner with the QC Specialist to align on inbound inspection standards, disposition criteria, and exception escalation protocols.
Own functional costs operating P&L’s.
Partner with the data engineering and analytics team to design and maintain scalable reporting pipelines, operational dashboards, and real-time alerting.
Use AI tools, scripting and workflow automation to streamline exception handling, reporting, and SOP creation.
Document and systematize operational processes — turning one-off fixes into repeatable, auditable playbooks.
Proactively identify manual or error-prone workflows and propose and execute automations that reduce operational drag.
Stay current on emerging supply chain technology, AI tooling, and automation platforms — bring relevant ideas to the table.

Requirements

Experience in operations, supply chain, logistics, e-commerce, or a related field.
Demonstrated analytical skills, you can pull, manipulate, and interpret data (spreadsheets, SQL, Python, or similar).
Real exposure to APIs, automation tools, or scripting to solve operational or data problems.
Strong organizational skills and attention to detail: you follow through, flag issues early, and keep systems clean.
Ability to manage multiple workstreams simultaneously without dropping balls.
Applicants must be currently authorized to work in the United States on a full-time basis.

Skills

AI tools
Scripting
Workflow automation
Data pipelines
Dashboards
API integrations
Root cause analysis
SOP documentation
SQL
Python
Spreadsheets
NetSuite
Shopify
ERP/WMS/OMS platforms
Make
Zapier
Prefect
Airflow
Looker
dbt
Redshift
BigQuery
LLMs
AI assistants
AI-enhanced analytics
Reverse logistics
Recommerce workflows

Location

Denver, CO

Work Type

Full-time
On-site
Hybrid

Experience Level

High agency
Sharp mind
Bias toward action

Salary/Compensations

Targeted compensation range is dependent upon experience.

Benefits

Competitive compensation
Generous PTO
Volunteer days off
Health benefits (Medical, Dental, Vision, Disability)
401K
Paid Parental leave
Free design services
Furniture discounts
Merchandise credits

About the Company

Havenly is an Equal Opportunity Employer.

Equal Opportunity

Havenly’s employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.