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About the Role

Rippling seeks a customer-obsessed Technical Account Manager (TAM) to join our Global TAM team in Sydney. You will work closely with globally headquartered customers to understand their needs, demonstrate Rippling's solutions, and drive product adoption. You will own key admin relationships, develop account strategy, and enable customers while providing an excellent experience.

Responsibilities

• Ensure customer satisfaction for Rippling's Australia-based customers and retain a book of business.
• Serve as a global Subject Matter Expert (SME) on the Technical Account Management team, supporting US-based customers expanding into Australia.
• Foster strong cross-functional partnerships and represent the Voice of the Customer for Australian customer needs.
• Drive increased adoption of key features, new product releases, and best practices.
• Swiftly prioritise and resolve critical customer issues.
• Serve as the dedicated Rippling liaison for customer questions, issues, or escalations, displaying a strong sense of urgency and advocacy.
• Collaborate directly with customers to understand and optimise their HR, payroll, benefits administration, and IT workflows.
• Master the full suite of Rippling products to provide comprehensive advice.

Requirements

• 3+ years of work experience at a SaaS company in a customer-facing role.
• Experience with payroll strongly preferred, bonus points for HRIS or other HR/HCM SaaS.
• Excellent time management, prioritization, and adaptability.
• Proven experience as an account manager with a scaled book of business.
• Track record of building strong customer relationships.
• Hunger to work extremely hard on a growing team.
• Stellar written and verbal communication skills.
• Flexibility with changing job duties and responsibilities.
• Passion for enabling both customers and internal teams.
• Interest in actively working with product and engineering teams.

Location

• Sydney

Work Type

• Hybrid Office Model - 3 days per week in our Sydney office

Equal Opportunity

• Rippling is an equal opportunity employer.
• We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, colour, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.
• Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.
• To request a reasonable accommodation, please email accomodations@rippling.com