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About the Role

The Customer Success team at Anaconda is the primary relationship layer between our platform and enterprise organizations. This role is a key hire within Anaconda's EMEA go-to-market build, operating as the CS anchor within a geo-aligned pod. You will partner directly with an Enterprise AE, BDR, and SE to go deep into accounts across DACH, Nordics, and Benelux, from executive engagement to end-user adoption. As a Senior Customer Success Manager (CSM), you own a portfolio of strategically significant enterprise accounts and operate as a senior voice of the customer across the organization, setting the standard for engagement, driving expansion, and strengthening the function.

Responsibilities

Own a portfolio of enterprise accounts ($6M+ USD book of business).
Build deep relationships across complex organizations, from end users and technical buyers to C-suite and VP-level executives.
Arrive at every customer interaction with a prepared point of view, drawing on health scores, product usage data, and engagement signals to drive conversations forward and deliver clear value.
Maintain rigorous account documentation, including success plans, stakeholder maps, risk flags, expansion signals, and monthly account pulses.
Collaborate with Sales, Product, and Engineering to support customer goals, mitigate risk, and advocate internally for customer needs.
Partner as the CS anchor within a geo-aligned pod (AE, BDR, SE, CSM), owning customer relationship continuity for renewal and expansion.
Experience managing enterprise accounts in DACH, with cultural fluency and ability to build senior relationships in-region (German language skills required).
Proactively research and identify new business units, personas, and decision-makers within accounts to expand stakeholder maps and surface expansion opportunities.
Contribute to playbook development, CS engagement templates, and team best practices.
Leverage AI tools and workflows to research accounts, synthesize usage signals, and prepare for customer interactions.
Mentor and coach less experienced CSMs through deal reviews, account strategy sessions, and informal guidance.

Requirements

6+ years of experience in customer success, account management, or a related field.
Demonstrated track record managing large enterprise accounts (10,000+ employees) and a $6M+ book of business with accountability for retention and growth outcomes.
Demonstrated ability to build and navigate relationships across complex organizations, including VP and C-suite stakeholders.
Proficiency with CS platforms, CRM tools, and health scoring methodologies.
Prospecting and outreach acumen — able to research accounts, map key stakeholders, and build pipeline from within your book using tools, data, and creative outreach strategies.
Experience working with technical buyers (IT, engineering, security, or data science teams) and ability to translate technical risk and product capability into clear business impact.
Comfortable using AI-assisted tools in day-to-day work (research, documentation, outreach drafts, account prep).
Exceptional verbal and written communication skills across all levels of an organization, including executive audiences.
Bachelor's degree or equivalent experience.
Willingness to travel up to 25% for customer onsite visits, executive business reviews, and key account engagements.

Skills

German language skills
AI tools
CS platforms
CRM tools
Health scoring methodologies
Prospecting
Outreach strategies
Technical communication
Open-source ecosystems
Software package management
Dependency management
Supply chain security
License compliance
Vulnerability workflows

Location

EMEA
DACH
Nordics
Benelux
Remote

Work Type

Fully remote

Experience Level

Senior
6+ years

Education Level

Bachelor's degree or equivalent experience

Benefits

Flexible hours
Fully remote setup
Genuine commitment to wellbeing and growth

About the Company

Anaconda is committed to protecting and respecting your privacy.
Anaconda is an EEO/AA employer M/F/V/D.

Equal Opportunity

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.