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About the Role
The Case Manager provides direct physical and supportive services to young people in Covenant House New York’s short-term emergency Youth Shelter, utilizing an integrated, multidisciplinary team approach. Reporting to the Program Coordinator, the Case Manager will support a culture that achieves meaningful results for the young people served.
Responsibilities
- Provides integrated counseling and case management services to engage young adults and promote personal growth, wellness, housing stability, and service plan goal achievement.
- Collaborates with youth to assess strengths and challenges, developing individual service plans reflecting progress and stated goals.
- Meets regularly with youth to determine progress with goals identified in the Individual Service Plan (ISP).
- Advocates on behalf of youth with outside service providers and other collateral services.
- Creates and maintains confidential records, charts, and logs for youth, documenting all relevant information from interventions and collateral services.
- Ensures youth files are compliant with all regulatory and other requirements.
- Completes incident reports per agency policies.
- De-escalates crises and attends to emergencies following agency protocol.
Requirements
- Bachelor’s degree preferred.
- High School or GED required with one year of experience in a residential setting working with adolescents preferred.
- Strong skills in leading groups and collaborating with internal and external departments.
- Demonstrated knowledge of and experience working directly with young people through resiliency, strength-based youth development, and trauma-informed care approaches.
- Strong multi-tasking skills with demonstrated ability to manage multiple projects simultaneously.
- Excellent verbal, written, and problem-solving abilities with an upbeat demeanor.
- Strong focus on child protection and ensuring resident safety.
- Experience working with diverse groups.
- Overall flexibility in work schedule, including weekends, evenings, and holidays if needed.
- Experience utilizing evidence-based and other social service models preferred.
- Dedicated to the mission of Covenant House.
Skills
- Group leadership
- Collaboration
- Resiliency-based approaches
- Strength-based youth development
- Trauma-informed care
- Multi-tasking
- Project management
- Verbal communication
- Written communication
- Problem-solving
- Child protection
- Working with diverse groups
- Flexibility
- Evidence-based social service models
Education Level
- Bachelor's degree preferred
- High School or GED required
Benefits
- Medical
- Vision
- Dental
- Life & Supplemental Life Insurance
- Short-term and Long-term disability insurance
- Medical benefits begin on date of hire
- Three weeks of vacation in the first year
- Ten holidays
- 13 sick days
- Five personal days
- Birthday days off
- 403b with employer contribution after 12 months
About the Company
- Covenant House New York serves young people in a short-term emergency Youth Shelter.