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About the Role

The Lead Service Technician provides on-site service, troubleshooting, maintenance, and support for Delta Controls Building Automation Systems (BAS). This customer-facing role ensures reliable and efficient system operation, acts as a technical resource for troubleshooting, and provides feedback on quotes. The role also identifies training opportunities for team growth.

Responsibilities

• Perform on-site troubleshooting, diagnostics, and repair of Delta Controls BAS.
• Support commissioning, system startups, point-to-point verification, and functional testing.
• Respond to service calls, alarms, and customer-reported issues promptly.
• Perform firmware updates, configuration changes, and minor programming adjustments.
• Conduct scheduled preventative maintenance, system inspections, and health checks.
• Identify failing or at-risk components and recommend corrective actions.
• Assist with system optimization for performance, reliability, and energy efficiency.
• Serve as Divcon’s on-site representative with a professional and customer-focused approach.
• Explain system issues, findings, and corrective actions to customers in non-technical terms.
• Coordinate with customers regarding access, scheduling, and service completion.
• Accurately document service activities, findings, and resolutions in the service management system.
• Record parts usage, system changes, and follow-up recommendations.
• Communicate recurring issues or improvement opportunities to service leadership and engineering teams.
• Work closely with Service Engineers, Project Teams, and Controls Engineers for advanced troubleshooting.
• Support handoff between project completion and ongoing service contracts.
• Participate in knowledge sharing and continuous improvement initiatives.
• Coordinate best practices, training, and support for assigned technicians.
• Suggest training courses for technicians to the leadership team.
• Assist the office team in quoting new service work opportunities.

Requirements

• 6+ Years experience with Delta Controls or similar BAS platforms.
• Advanced understanding of HVAC equipment, control devices, and BAS field wiring.
• Advanced networking knowledge (IP addressing, BACnet, MSTP).
• Ability to read wiring diagrams, control drawings, and point lists.
• Strong troubleshooting skills and mechanical/electrical aptitude.
• Excellent communication skills and ability to interact professionally with customers.
• Strong attention to detail, organization, and documentation accuracy.
• Valid driver’s license and ability to travel locally.
• Experience with remote monitoring platforms or service desk support environment.
• Previous experience performing corrective service or field diagnostics for BAS/HVAC systems.
• Strong leadership skills with the ability to motivate, develop, and hold team members accountable.
• Strong training and coaching skills with the ability to effectively develop employees and support continuous learning.
• Requires frequent travel by car or plane as needed to job sites.
• Ability to stand, walk, and move throughout job sites for extended periods.
• Ability to climb ladders, stairs and lifts as required.
• Ability to bend, kneel, crouch, and work in tight or confined spaces.
• Ability to lift, carry, and maneuver equipment and materials up to 50 pounds.
• Manual dexterity to handle tools, wiring, and small components.
• Ability to work at heights and in varying indoor and outdoor conditions.
• Visual keenness to read schematics, labels, and digital displays.
• Ability to hear and respond to alarms, equipment sounds, and verbal instructions.
• Capability to safely operate hand and power tools.

Skills

• Delta Controls BAS
• Tridium Niagara
• Schneider
• Siemens
• Johnson Controls
• HVAC equipment
• Control devices
• BAS field wiring
• IP addressing
• BACnet
• MSTP
• Troubleshooting
• Mechanical aptitude
• Electrical aptitude
• Communication skills
• Customer interaction
• Attention to detail
• Organization
• Documentation accuracy
• Remote monitoring platforms
• Service desk support
• Leadership
• Training
• Coaching

Location

• On-site

Work Type

• Field-Based
• Full-time

Experience Level

• Lead
• 6+ Years experience

Benefits

• Opportunities for Growth
• Hands-on training and career advancement
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 100% of individual medical premiums covered
• Assistance with family medical coverage costs
• 401K with Employer Match
• Short-term disability insurance
• Long-term disability insurance
• Flexible PTO
• Business travel expenses covered
• Per diem
• Phone allowance
• Tools provided
• PPE provided
• Paid training
• Reimbursable business expenses

About the Company

• Divcon does not accept unsolicited resumes from agencies.
• Agencies must have a signed agreement in place prior to submitting any candidate.
• Unsolicited resumes will be considered the property of Divcon, and no fees will be paid.