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About the Role

Rippling’s Product Specialist team drives customer business transformation through complex products. Specialists act as a bridge between customers and product teams, offering solutions and configuring the Rippling environment. As a Manager, IT Implementation, you will lead a global team to drive adoption and customer lifetime value across Rippling’s IT product offerings.

Responsibilities

• Direct a global team of IT Product Specialists, fostering accountability, continuous professional development, and execution excellence.
• Lead the front-line execution of IT implementations from client kickoff through go-live, ensuring your team hits key milestones and maximizes product adoption.
• Identify and mitigate risks associated with implementation projects, act as an escalation point for complex client implementations and technical issues.
• Collaborate cross-functionally with Rippling Sales, Technical Account Management, and Support teams to create a seamless customer journey.
• Collaborate with Product & Engineering to continuously improve product functionality based on customer feedback in Implementation.
• Monitor key performance metrics and continuous improvement on KPIs while helping to optimize playbooks and frameworks for increased simplicity and efficiency.

Requirements

• 2+ years of professional experience directly managing teams within a customer-facing organization (Professional Services, Customer Implementation, Technical Client Support).
• 5+ years of overall experience in customer onboarding or software implementation, with a clear understanding of managing external customer relationships and project timelines.
• Experience working with external facing customers required.
• Strong foundational knowledge of corporate IT landscapes.
• Comfortable coaching a team that works daily with MDM, identity provisioning (SSO, SAML/OIDC), Zero Touch deployment, and Endpoint Lifecycle Management (e.g., Google Workspace, Azure AD, Okta).
• A track record of developing, tracking, and optimizing operational metrics, team capacity, and project timelines.
• Self-starter with a bias towards action, energized by ambiguity and a fast-paced environment, with a strong desire to build.

Skills

• MDM
• Identity Provisioning (SSO, SAML/OIDC)
• Zero Touch Deployment
• Endpoint Lifecycle Management
• Google Workspace
• Azure AD
• Okta

Location

• US-based

Work Type

• Office-based (at least three days a week)
• In-office

Experience Level

• 2+ years of management experience
• 5+ years of overall experience

Salary/Compensations

• Competitive salary + benefits + equity
• Salary aligned with location-based tiers

Benefits

• Benefits
• Equity

About the Company

• Rippling is committed to building a diverse and inclusive workforce.
• Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.

Equal Opportunity

• Rippling is an equal opportunity employer.
• We do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.
• Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.