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About the Role

Clinic Coordinators are stellar at customer service and teamwork, deeply committed to supporting our patients, each other and the team. They build and maintain the reputation of Origin by supporting patient questions, requests, and general communication via phone and email, completing daily and weekly administrative tasks, welcoming, checking-in, checking-out and scheduling patients for follow-up visits, taking payments, scheduling patients, schedule verifications, insurance verifications, addressing patient concerns, and collaborating with other departments and teams at Origin via Slack and email. The standard shift for this role is Monday - Friday, 9am - 6pm with a 1 hour lunch break.

Responsibilities

Supporting patient questions, requests, and general communication via phone and email
Completing daily and weekly administrative tasks
Welcoming, checking-in, checking-out and scheduling patients for follow-up visits
Taking payments
Scheduling patients (via phone, from waitlist, in collaboration with our Patient Services team)
Schedule verifications (checking for duplicates)
Insurance verifications
Addressing patient concerns
Collaborating with other departments and teams at Origin via Slack and email
Other tasks as assigned

Requirements

Excellent verbal, written, and interpersonal skills
Proven experience delivering high-touch customer service; professional phone presence, comfortable speaking with various patients and team members
High attention to detail and follow-through on tasks
Ability to think critically, understand nuance, and problem-solve on the fly to de-escalate situations
Technology proficiency and a comfort level multitasking with multiple technology platforms
Comfort working in a fast-paced startup environment
Must be able to maintain the confidentiality of sensitive information
Ability to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire

Skills

Customer service
Teamwork
Communication
Administrative tasks
Scheduling
Payment processing
Insurance verification
Problem-solving
Multitasking
Technology proficiency
Confidentiality

Location

Remote

Work Type

Full-time

Experience Level

Entry Level

Salary/Compensations

$17-$20 per hour

Benefits

Medical, dental and vision benefits
Employer-paid health reimbursement account covering in-network medical expenses
Paid time off for vacations
9 paid federal holidays
Wellness days
Paid parental leave
401(k) plan with employer matching (after 1 year of employment)
Student loan payment support
Annual stipend for conferences or courses
Monthly bonus potential
Robust onboarding and training program

About the Company

At Origin, we believe in caring for the caregivers and redefining what it means to support your career and well-being.
We operate as a unified team, driven by our shared core values.
At Origin, we're all about creating a safe and supportive haven within our community.
We’re a growing team of hardworking and passionate individuals who integrate the following values into our everyday practices: Own it, Go big, Stretch, Be generous.

Equal Opportunity

Origin is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
If you require a reasonable accommodation to complete any part of the application or interview process, please let us know. You can reach out to us at people@theoriginway.com for assistance.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. We participate in E-Verify. To learn more about E-Verify, please review the E-Verify Participation Poster and the IER Right to Work Poster directly.