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About the Role
Clinic Coordinators are responsible for stellar customer service and teamwork, supporting patients, each other, and the team. They build and maintain Origin's reputation by handling patient communication, administrative tasks, check-ins/check-outs, payment processing, scheduling, and insurance verifications.
Responsibilities
- Supporting patient questions, requests, and general communication via phone and email
- Completing daily and weekly administrative tasks
- Welcoming, checking-in, checking-out and scheduling patients for follow-up visits
- Taking payments
- Scheduling patients (via phone, from waitlist, in collaboration with our Patient Services team)
- Schedule verifications (checking for duplicates)
- Insurance verifications
- Addressing patient concerns
- Collaborating with other departments and teams at Origin via Slack and email
- Other tasks as assigned
Requirements
- Excellent verbal, written, and interpersonal skills
- Proven experience delivering high-touch customer service
- Professional phone presence, comfortable speaking with various patients and team members
- High attention to detail and follow-through on tasks
- Ability to think critically, understand nuance, and problem-solve on the fly to de-escalate situations
- Technology proficiency and a comfort level multitasking with multiple technology platforms
- Comfort working in a fast-paced startup environment
- Must be able to maintain the confidentiality of sensitive information
Skills
- Customer service
- Teamwork
- Communication
- Administrative tasks
- Scheduling
- Payment processing
- Insurance verification
- Problem-solving
- Multitasking
- Technology proficiency
Work Type
- Full-time
Salary/Compensations
- $17-$20 per hour
Benefits
- Medical, dental and vision benefits
- Employer-paid health reimbursement account covering in-network medical expenses
- Paid time off for vacations
- 9 paid federal holidays
- Wellness days
- Paid parental leave
- 401(k) plan with employer matching (after 1 year of employment)
- Student loan payment support
- Annual stipend for conferences or courses
- Monthly bonus potential
- Robust onboarding and training program
About the Company
- At Origin, we believe in caring for the caregivers and redefining what it means to support your career and well-being.
- We operate as a unified team, driven by our shared core values.
- At Origin, we're all about creating a safe and supportive haven within our community.
- We’re a growing team of hardworking and passionate individuals who integrate the following values into our everyday practices: Own it, Go big, Stretch, Be generous.
Equal Opportunity
- Origin is an Equal Opportunity Employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
- If you require a reasonable accommodation to complete any part of the application or interview process, please let us know.
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
- We participate in E-Verify.