Client Success Director at idpeducati | United Kingdom | Rezi

Client Success Director at idpeducati

Client Success Director

idpeducati · United Kingdom

1 weeks ago

Client Success Director

idpeducati · United Kingdom

11 days ago
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About the Role

Lead and grow relationships with strategic university partners across the UK and Ireland, driving student recruitment growth and long-term partnership value. This is a high-impact leadership role for a commercially minded individual focused on building executive-level relationships, driving growth, and delivering measurable outcomes.

Responsibilities

  • Lead and develop relationships with senior university stakeholders, including Pro Vice-Chancellors, Directors of International, and Recruitment leaders.
  • Drive student recruitment growth, market share expansion, and long-term partnership value.
  • Design and execute bespoke growth strategies aligned to institutional priorities.
  • Identify opportunities to drive growth through bespoke initiatives, digital marketing, events, data, and admissions services.
  • Maximize opportunities and remove barriers to recruitment success by influencing stakeholders internally and externally to solve complex challenges.
  • Provide strategic oversight of partner performance, retention, renewal planning, and growth initiatives.
  • Collaborate across internal teams around the world to ensure exceptional partner experience and delivery.
  • Present performance insights and recommendations to senior leaders and executive stakeholders.

Requirements

  • Significant experience in partnership management, client success, or key account management.
  • In-depth understanding of UK Higher Education and International student recruitment, including policy influencing student flows.
  • A proven track record managing complex, high-value strategic relationships.
  • Experience influencing executive stakeholders within higher education or similarly complex environments.
  • Strong commercial instincts and the ability to identify and unlock growth opportunities.
  • Excellent communication, negotiation, and relationship-building capabilities.
  • Experience working effectively across international matrix organisations and cross-functional teams.
  • A data-led approach to decision-making and performance improvement.
  • Curiosity and a problem-solving mindset.

Skills

  • Strategic thinking
  • Commercial acumen
  • Stakeholder management
  • Partnership management
  • Client success
  • Key account management
  • UK Higher Education understanding
  • International student recruitment understanding
  • Policy influencing
  • Relationship management
  • Commercial negotiation
  • Cross-functional team collaboration
  • Data analysis
  • Problem-solving

Location

  • London

Work Type

  • Hybrid

Experience Level

  • Experienced professional

About the Company

  • IDP is the global leader in international education services, delivering global success to students, test takers and partners through trusted human relationships, digital technology and customer research.
  • An Australian-listed company, IDP operates in more than 50 countries.
  • The team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds.
  • IDP is customer-first, with expert people powered by global technology, offering unmatched services to help local dreams become realities worldwide.