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About the Role

Worldpanel by Numerator is seeking a client-focused and commercially aware Global Delivery & Performance Manager to lead high-quality insight and project delivery for global subscription clients, primarily in the personal care, beauty & grooming industry. This role involves translating consumer data into actionable stories, ensuring clients receive clear value, and supporting renewals and growth opportunities. You will report to the Usage Care team leader and collaborate with Strategy Managers and Enterprise Partners.

Responsibilities

Own insight and project delivery for new and contracted clients, ensuring outputs are accurate, timely, commercially relevant and easy to act on.
Partner with Strategy Management to ensure every delivery includes clear insights, strong “so-whats” and a direct link to the client’s business outcomes.
Translate consumer data and category understanding into focused, actionable stories.
Ensure analysis answers the client’s real business question.
Work with clients to sharpen briefs, pressure-test assumptions and guide them towards the questions that will create the greatest value.
Own day-to-day client management for contracted accounts, building trusted relationships.
Ensure high engagement and satisfaction levels across client networks, proactively identifying churn risk early and supporting contract renewals.
Help establish clear ways of working across workload management, resource planning, offshore briefing, quality control and automation.
Identify where AI, dashboards, recurring reporting or standardised processes can make delivery smoother, more scalable and more effective.
Support improved client ways of working, including service reviews, satisfaction tracking and regular feedback loops.
Work closely with the Strategy Managers, Enterprise Partners & broader Global Vertical functions.

Requirements

Clients clearly understand the value of their subscription.
Deliverables are insight-led, commercially relevant and linked to business outcomes.
Client satisfaction, engagement and renewal readiness are actively managed.
Churn risks are identified early and mitigated proactively.
Renewal and upgrade conversations are supported with clear evidence of value delivered.
Strategy Management, Enterprise Partnerships and Delivery & Performance work together effectively.
Global clients experience consistent support across markets, categories and datasets.
Workload, offshore briefing and resource planning are well managed.
Opportunities for automation, quality control and improved ways of working are identified and progressed.
Best practice is shared across verticals and markets.

Skills

Client-focused
Commercially aware
Insight delivery
Project delivery
Data storytelling
Client management
Relationship building
Workload management
Resource planning
Automation identification

Location

Hybrid
London UK

Work Type

Hybrid

About the Company

Worldpanel by Numerator is a global provider of consumer intelligence.