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About the Role
Johnson Controls is a leader in security innovation, specializing in advanced surveillance and integrated site protection systems. We deliver intelligent, reliable, and affordable security solutions for high-profile environments by combining proprietary systems with best-of-breed technologies and meticulous project management.
Responsibilities
- Provide engineering services for system maintenance and service delivery across CCTV, Access Control, and Intruder Alarm systems.
- Ensure work meets or exceeds customer expectations and maintains Johnson Controls' reputation as a trusted partner.
- Take ownership of engineering service activities, planned and preventative maintenance, and technical call-outs.
- Coordinate effectively between internal teams and customers, maintaining excellent communication and accurate records.
- Support the team by offering expertise in responding to technical faults and working with customers to maintain and enhance systems.
- Participate in the on-call rota for 24/7 engineering support.
- Collaborate with customers, project management, and internal stakeholders to develop and deliver system requirements and solutions.
- Manage system maintenance tasks and monitor all installed systems and infrastructure.
- Ensure solutions and services meet or exceed customer expectations.
- Complete all project and service-related documentation according to business timelines and operational standards.
- Adhere to Johnson Controls’ procedures and Health & Safety policies.
Requirements
- Strong experience in integrated enterprise-level systems including CCTV, Intruder Alarm Systems, Perimeter Detection, Access Control, and Video Intercom Systems.
- Hands-on experience with technologies such as Genetec, Gallagher, Milestone, FLIR Latitude, ProWatch, and Commend.
- Experience with high-end CCTV cameras (Bosch, Axis, Optical/Thermal imaging).
- Experience with Grade 3 Intruder Alarm installations (Galaxy, Texecom, and peripherals).
- Familiarity with Senstar Omnitrax/Fibre Patrol and Fibre Optic systems is desirable but not essential.
- Excellent communication skills, both internally and externally with customers.
- Self-driven, enthusiastic, and able to work independently.
- Professional demeanor and customer-centric approach.
- Willing to travel and spend time away from home.
- Self-motivated with a positive, customer-focused attitude.
- Proven ability to deliver high-quality customer engineering services.
- Reliable and capable of working both autonomously and as part of a team.
- Must be able to achieve and maintain government-level SC clearance.
Skills
- CCTV
- Access Control
- Intruder Alarm Systems
- Perimeter Detection
- Video Intercom Systems
- Genetec
- Gallagher
- Milestone
- FLIR Latitude
- ProWatch
- Commend
- High-end CCTV cameras
- Bosch
- Axis
- Optical/Thermal imaging
- Grade 3 Intruder Alarm installations
- Galaxy
- Texecom
- Senstar Omnitrax/Fibre Patrol
- Fibre Optic systems
- Communication skills
- Customer service
Location
- UK
Work Type
- Full-time
- Onsite
- Travel required
Experience Level
- Experienced
About the Company
- Johnson Controls is at the forefront of cutting-edge security innovation, specializing in the design, installation, and support of advanced surveillance and integrated site protection systems.
- Our mission is to deliver intelligent, reliable, and affordable security solutions that safeguard high-profile environments.
- We engineer peace of mind by combining proprietary systems with best-of-breed technologies and meticulous project management to deliver fully integrated, turn-key solutions.
- We conduct comprehensive threat and vulnerability assessments to ensure every solution is precise and future-proof.
- We are a trusted partner in some of the most sensitive and demanding environments due to our deep expertise in high-end surveillance and bespoke installation techniques.
- We offer a challenging and dynamic environment where you can grow your expertise and contribute to a world-leading organization.
- Join us in shaping the future of engineering services and delivering innovative solutions that create a safer, smarter, and more sustainable world.