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About the Role
Provide top-notch support to customers, helping them get the most out of our product while driving renewals and upsells. Act as the bridge between customers and Zinc, offering insights, building relationships, and ensuring customer satisfaction and engagement.
Responsibilities
- Manage and support customer accounts
- Handle renewals and upsells to drive customer growth
- Provide product insights to help customers maximise value
- Build strong relationships and encourage customer advocacy through testimonials
- Stay organised and proactive in managing multiple accounts efficiently
Requirements
- Deliver excellent service to customers
- Resolve issues independently and effectively
- Stay organised while handling multiple tasks
- Display a strong commercial aptitude for renewals and upsells
- Clear and confident communication with customers
- Recognise and respond to customers' emotions
- Handle challenges and conflict with self-assurance
- Work independently with minimal supervision
Skills
- Customer service
- Problem-solving
- Organisation
- Commercial aptitude
- Communication
- Emotional intelligence
- Confidence
- Autonomy
Location
- Zinc - London
Work Type
- Full Time
Experience Level
- Associate
Salary/Compensations
- £31,000 / year
Benefits
- 24 days holiday + Bank Holidays + your birthday off
- £1200 annual benefits allowance
- Early finish Fridays (16:00)
- Yearly company retreat abroad
- 30 days to Work from anywhere
- Enhanced Maternity, Paternity, and Adoption Leave
- Statutory pension with NEST
- Zinc shares, issued through the EMI Scheme
- Unlimited access to Spill Therapy
- Company socials, quarterly team socials
- Free Monday lunches
- Nursery workplace benefit scheme
- Option to lease an electric car through Electric Car Scheme
- Celebrated Zinc anniversaries