Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As the first point of contact for interested parties, you will qualify leads and actively shape the pre-sales process from initial contact to handover to sales. You will convince with your professional and empathetic manner, maintain our systems carefully, and contribute your experience to optimizing our processes. Together with the sales team, you will ensure that interested parties become satisfied customers.

Responsibilities

Actively perform pre-sales activities from initial contact to lead qualification.
Conduct initial technical suitability checks during lead qualification.
Convince potential customers with an empathetic and professional approach.
Serve as the primary contact for interested parties before official handover to sales.
Monitor current status and systems, contributing experience to process optimization.
Work closely with the CRM system, including documentation, follow-up, and system maintenance.
Engage in system support, lead qualification, and feedback loops, and collaborate with the sales team.
Contribute own ideas and drive the development of the pre-sales area with a structured, goal-oriented, and proactive approach.

Requirements

Completed commercial vocational training or comparable qualification (e.g., specialist, university degree).
Experience in B2C sales or equivalent, with the ability to inspire and win over people.
Strong communication skills and a good understanding of customer needs.
Structured, independent, and motivated work style.
Openness to new digital tools and systems.
Enjoyment of varied work with an eye for processes, figures, and goal achievement.
More than one year of sales experience in the B2C environment is advantageous.
Experience with CRM systems is advantageous.
Knowledge in the area of heat pumps (WP) and photovoltaics (PV) is advantageous.

Skills

Pre-sales
Lead Qualification
Customer Relationship Management (CRM)
Process Optimization
Communication
Customer Needs Analysis
Digital Tools
Sales

Location

Berlin

Work Type

Full-time
Hybrid

Experience Level

Entry Level
Mid Level

Education Level

Commercial vocational training
Specialist qualification
University degree

Benefits

Responsibility with real impact
Work for one of Europe's largest energy providers
Future market with long-term perspective
Short decision-making paths
Opportunity to actively develop processes and contribute ideas
Develop sales and process know-how
Professional development as a pre-sales specialist
Flexibility in daily work
Remote option

About the Company

Vattenfall provides comprehensive electricity and heat services to millions of customers in Northern Europe with approximately 20,000 employees.
Energy is our contribution to quality of life – every day.

Equal Opportunity

We are convinced that diversity contributes to making our company more efficient and attractive. Applications from people of all ages, gender identities, sexual orientations, and ethnic-cultural backgrounds are welcome.
Severely disabled individuals will be given special consideration if they have the same professional qualifications.
The security of Vattenfall and its employees is of fundamental importance. Therefore, a pre-employment screening is part of the recruitment process. The scope of the check varies depending on the function and area of deployment. The screening is carried out by a third party, DISA.