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About the Role

We're looking for a strategic, systems-minded Service Designer to join our growing design capability. You’ll work at the heart of multidisciplinary teams to shape end-to-end services that are accessible, efficient, and centred around real user needs.

Responsibilities

• Lead the mapping of current and future states.
• Align digital delivery with policy and operational realities.
• Design and deliver services that improve people’s lives.
• Collaborate with content designers, interaction designers, product managers, user researchers, business analysts and technical leads.
• Help shape service visions.
• Facilitate workshops.
• Define the structures, processes and journeys that underpin great services.
• Set and align around a clear service vision.
• Facilitate with purpose.
• Work as one team with clients.
• Collaborate across disciplines.
• Make complexity visible.
• Use data to guide decisions.

Requirements

• Experienced - you have a strong grasp on the fundamentals of service design and putting them into action to drive real, measurable impact.
• Comfortable with ambiguity - you help teams find direction when the path isn’t obvious.
• Strategic - you think beyond the immediate problem to design services that are scalable and built to last.
• Inclusive by default - you champion accessibility and inclusion intuitively.
• A clear communicator - you communicate complex ideas simply, adapting to different audiences and contexts.
• Evidence-led - you use research and insight to inform decisions and stand behind them.
• Emotionally intelligent - you navigate stakeholder dynamics and handle difficult conversations constructively.
• A multiplier - you enable teams to move forward, and you make everyone around you better.
• Experience working in SFIA and DDaT frameworks are desirable, but not essential.
• We are looking for people who do great work. If that's you, and you don't match all the criteria above, we would like you to apply anyway!

Skills

• Service Design
• Systems Thinking
• Accessibility
• User Needs
• Service Lifecycle
• Discovery
• Live Services
• Digital Delivery
• Policy Alignment
• Operational Realities
• User Research
• Business Analysis
• Technical Leadership
• Service Visioning
• Workshop Facilitation
• Agile Methodologies
• User-Centred Design
• Empathy
• Curiosity
• Psychological Safety
• No-blame Culture
• Diversity and Inclusion
• Service Blueprints
• Journey Maps
• Data Analysis
• Performance Data Interpretation

Location

• Remote
• Hybrid

Work Type

• Flexible/remote working

Experience Level

• Experienced

Education Level

• Incentivised certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat

Benefits

• Quarterly Performance-Related Profit Share Scheme
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes
• Dedicated quarterly Pathways Career Development programme
• Flexible/remote working
• Version 1 Pension with a 5% employee-matched contribution
• Private Healthcare Cover
• Life Assurance
• Financial advice
• Employee Discount scheme
• Gym Discounts
• Bike to Work
• Fitness classes
• Mindfulness Workshops
• Employee Assistance Programme
• 24 days holiday allowance plus Public Holidays
• Enhanced maternity/paternity leave
• Marriage/civil partnership leave
• Special leave policies
• Educational assistance
• Incentivised certifications and accreditations
• Version 1’s Annual Excellence Awards
• Quarterly Star Awards
• Environment, Social and Community First initiatives
• Local fundraising and development opportunities

About the Company

• Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success.
• Our deep expertise enables our customers to navigate the rapidly evolving technology landscape.
• We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.
• We’re an award-winning employer reflecting how our employees are at the very heart of what we do.
• UK & Ireland's premier AWS, Microsoft & Oracle partner
• 3300+ strong, €350/£300m revenue business
• 10+ years as a Great Place to Work in Ireland & UK
• Best Workplace for Women in the UK & Ireland by GPTW
• Best Workplace for Wellbeing in the UK by GPTW
• We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA.
• Invest in us and we’ll invest in you!
• We are a 15+ strong Service Design community within the Transformation Design Group (TDG), part of Version 1’s Digital, Data and Cloud capability.
• TDG tackles complex, systemic challenges - using research, evidence and data-driven insight to break them down and shape solutions that work for real users.
• Our work includes designing and delivering services that enable prisoners to receive more tailored support; applying a system lens to reduce the cost of hiring teachers across schools; and coaching teams to embed user-centred practices within some of the world’s most prestigious organisations.
• We embed user-centred design principles in how we work, leading with empathy and curiosity.
• Our teams are built on trust, psychological safety and a shared sense of purpose, underpinned by a strong no-blame culture.
• We value diversity of background, identity, experience and thought - creating an environment where people do their best work and deliver better outcomes.

Equal Opportunity

• Version 1 is an equal opportunities employer
• We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive.
• We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring including those shaped by disability and neurodiversity.
• We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact [email protected] at Version 1. We will consider all requests carefully, respectfully and confidentially.