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About the Role
We are looking for an Account Director who is a Spanish native to lead the local market social strategy and client relationship for Ford in Spain. You will work with Spanish clients in their local language to deliver social strategy, lead a small team of freelancers in Madrid, and collaborate with the wider Ford Europe account team.
Responsibilities
- Ensuring output for your market is in line with the overall social strategy and working with teams to execute against that strategy.
- Setting up teams effectively to support the pursuit of a higher standard of work.
- Inspiring account teams to produce Born Social’s best work in all areas of delivery.
- Fostering collaborative, trusting and constructive relationships as the main point of contact for clients.
- Organising key calls, meetings, and Quarterly Reviews.
- Recognising and resolving delivery or client issues or lack of results.
- Working alongside wider team members to review ways of working.
- Overseeing delivery of social-first work with local market freelancers in Spain.
- Supporting freelancers with briefing, quality control & overseeing delivery.
- Organising regular visits to Madrid to spend time with clients and the freelance network.
- Ensuring accurate delivery of scope of work using time tracking.
- Ensuring deliverables are of high quality and all deadlines are met.
- Recognising and resolving any scope or resourcing issues.
- Leading on new resourcing requests.
- Reporting on commercial performance monthly.
Requirements
- You're a London-based Spanish native (who speaks fluent English too!).
- You have 4+ years of experience in a Client Services role in an agency setting.
- You're passionate about improving client experience and love the relationship development needed to do this.
- You're looking to own and drive the quality of the output on an account.
- You have a good understanding of social first delivery (strategy, creative, media and management).
- You have a good understanding of the principles of good project management and Client Services.
- You have helped to develop project management and Client Services skills in others.
- You've got a proven track record of retaining, developing and growing accounts.
Skills
- Social strategy
- Client relationship management
- Team leadership
- Community building
- Content ideation and creation
- Market insights
- Project management
- Quality control
- Commercial management
- Social-first delivery
Location
- London, UK
Work Type
- Hybrid Working
- 3 days in the office per week
- Fix + Flex model
- Wednesdays and Thursdays as Fix Days
- Third day is Flex (Monday, Tuesday, or Friday)
Experience Level
- 4+ years of experience in a Client Services role
Salary/Compensations
- £53,000 to £58,000
About the Company
- Born Social is a social-first creative agency that brings brand building into the social era.
- We have a track record of delivering transformation for iconic brands like Guinness, Ford, and Barclays.
- We are led by a team of social natives and brand experts, underpinned by technology.
- We are backed by a brilliant business that's proudly B-Corp certified.
- We are consistently recognised as one of the best places to work.
- Our creative mantra is 'No Grit No Pearl'.
- Our values include: See Challenge as Opportunity, Say It Simply, Do What You Say, Make Each Other Better, and Consciously Contribute.
- Born Social is proud to be part of Croud, a global, full service media, creative and data agency.
- Together we operate as a unique scaled network of Intelligent, Creative Specialists.
Equal Opportunity
- We celebrate different ideas, perspectives, and backgrounds here at Born Social.
- As an equal opportunities employer, we believe in the power of an inclusive and representative team.
- We welcome applications regardless of race, religion or belief, sex, gender identity, sexual orientation, age, political affiliation, family, or parental status.
- We don’t simply comply with the Equality Act, we go further and take pride in building a stronger and more creative work environment, committed to inclusion, diversity, and representation.
- Internal candidates may be considered for this position as part of the selection process, in line with our commitment to transparent and fair recruitment.