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About the Role
This is a busy administrative role integral to the Facilities team, assisting with the Facilities Helpdesk, managing issues and requests, coordinating contractors and internal staff, and conducting weekly office visits to ensure high standards across London offices.
Responsibilities
- First line Facilities Helpdesk response
- Manage Maintenance Assistants workload and schedules
- Carry out office inspections, complete action plans and make recommendations
- Co-ordinate the delivery of all Facilities operational activities
- Assist the delivery and supervision of planned maintenance and repairs to our offices
- Ensure offices meet all H&S requirements and comply with all relevant legislation
- Work with Facilities project team & IT team on office moves, new acquisitions and new offices
- Deliver a 5 Star customer experience
Requirements
- Experience in a fast paced administrative role
- Logical thinking with creative problem-solving ability
- Flexible and able to deal with a wide range of activities and tasks
- Ability to prioritise work and to work under pressure to meet deadlines
- Enthusiastic ‘nothing is too much trouble’ approach
- Driving license and own car
Skills
- Excellent customer service and telephone manner
- Experience of using Helpdesk management software packages an advantage
- Excellent organisational, planning and time management skills with the ability to manage multiple tasks across our vast property portfolio
- Ability to build relationships with our office teams and MD’s
- Good communication and team player
- Ability to problem solve and adapt in a fast-paced environment
- Excellent communication and stakeholder management skills
- Keen eye for detail
Location
- Clapham Junction
Work Type
- Office based
- Full-time
Benefits
- Fast-track growth within the property industry, with clear development pathways
- Comprehensive training from apprenticeship to industry qualifications
- Generous holiday allowance starting at 25 days annually, plus a birthday day off
- Wellbeing programs, team social events, and a fun, dynamic workplace
- Pension contribution
- Beauty and fitness discounts
- Season ticket loan
- Cycle-to-work scheme
- Enhanced maternity/paternity leave
- Paid day off to volunteer at a charity of your choice