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About the Role

This specialist role is responsible for managing Subject Access Requests (SARs) and other statutory information rights requests, ensuring compliance with UK GDPR, the Data Protection Act 2018, and associated legislation. You will play a vital role in safeguarding personal data while ensuring individuals receive timely, accurate, and transparent access to their information. You will manage requests end-to-end, handle complex and sensitive cases, coordinate responses across services, and review large volumes of sensitive information.

Responsibilities

Manage Subject Access Requests end-to-end
Handle SARs and other information rights requests from receipt through to disclosure, ensuring all actions are completed within statutory deadlines.
Log, triage, allocate, and monitor requests, proactively tracking progress and escalating risks to ensure timely delivery.
Retrieve and review information from multiple systems and sources, including large volumes of complex and sensitive records.
Confirm identity, consent, and legal authority prior to releasing information, ensuring full compliance with GDPR and data protection legislation.
Accurately redact personal, sensitive, and third-party data and apply appropriate legal exemptions in line with ICO guidance.
Work with internal teams and external partners to manage complex or multi-service SARs, ensuring consistent and consolidated responses.
Act as the main point of contact for requesters, providing clear, professional, and empathetic updates throughout the process.
Keep detailed audit trails and support performance monitoring, data quality, and reporting requirements.
Provide evidence and case records for internal reviews, complaints, and regulatory or Ombudsman enquiries.
Contribute to improving processes, templates, and guidance, while supporting team resilience and service delivery during peak demand.

Requirements

GCSEs (or equivalent) in English and Maths
Strong knowledge of UK GDPR, the Data Protection Act 2018, and ICO guidance
Experience of handling Subject Access Requests, including complex or sensitive cases
Understanding of information governance principles and statutory compliance requirements
Excellent written and verbal communication skills, with the ability to explain complex information clearly
High attention to detail and strong analytical skills, particularly when reviewing large volumes of data
Ability to manage a high workload, prioritise effectively, and meet strict statutory deadlines
Experience using case management systems (e.g. iCasework) and records systems (e.g. Mosaic)
Proficient in Microsoft Office (Word, Excel, Outlook) and collaboration tools such as Teams
Professional judgement and integrity when handling sensitive and confidential information
Resilient and able to work with complex, emotive, or high-risk cases
Strong interpersonal skills, with the ability to build effective working relationships across services and with external partners
Satisfactory employment references
Satisfactory declaration of interest
Satisfactory DBS check
Must be able to speak fluent English, with confidence and accuracy, sufficient for the effective performance of their role.

Skills

Information Governance
Data Protection
Subject Access Requests
UK GDPR
Data Protection Act 2018
ICO guidance
Case management systems
Records systems
Microsoft Office Suite
Microsoft Teams
Analytical skills
Communication skills
Attention to detail
Prioritization
Time management

Location

London Borough of Waltham Forest

Work Type

Full-time
Permanent

Experience Level

Internal Applicants Only

Education Level

GCSEs (or equivalent) in English and Maths
Relevant professional qualification in information governance, data protection, or a related field (desirable)

Salary/Compensations

SO1 £38,256 - £39,276

Benefits

Mayor of London’s Good Work Standard accreditation
Flexible working options considered

About the Company

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.
We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities.
Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.
London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.

Equal Opportunity

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff.
The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population.
We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace.
The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all.
Respecting Diversity is a core Council value.
To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting.
The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first.
This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme.
We are keen to support employees to balance their working life with other commitments.
Wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council.