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About the Role

This role is responsible for the design, deployment, administration, monitoring, and support of UPA's communications infrastructure, including enterprise networking, telephony, and nurse call platforms. You will provide technical leadership for critical communication services, ensuring systems are reliable, secure, scalable, and fit for purpose, directly supporting staff, residents, and the delivery of care.

Responsibilities

Design, implement, configure, and support enterprise wired and wireless network infrastructure.
Maintain switching, routing, wireless access points, network segmentation, WAN connectivity, and related network services.
Design, configure, and administer telephony platforms, including call routing, auto attendants, hunt groups, voicemail, handsets, and softphones.
Coordinate carrier services such as SIP trunks, mobile services, internet circuits, and telephony migrations.
Support nurse call systems and act as the primary technical liaison with nurse call vendors and service providers.
Configure and administer Whistle carer communications and related care communication technologies.
Lead technical design and implementation activities for communications infrastructure projects.
Develop scalable solution standards for communications infrastructure.
Monitor system health, capacity, availability, and security.
Resolve complex incidents and service disruptions.
Coordinate external vendors, installations, maintenance, and support activities.
Monitor performance against service levels.
Maintain accurate network diagrams, configuration records, backups, technical documentation, procedures, and asset information.

Requirements

A bachelor's degree in Information Technology, Telecommunications, Networking, or a related discipline, or equivalent experience.
At least five years' experience in a Communications Engineer, Network Engineer, Unified Communications Engineer, or similar role.
Demonstrated experience designing and supporting enterprise wired and wireless networks.
Strong knowledge of LAN, WAN, WLAN, routing, switching, VPNs, and network security principles.
Experience administering enterprise telephony platforms and coordinating carrier services.
Experience supporting nurse call, healthcare communications, or other critical communication systems.
Strong troubleshooting, project delivery, stakeholder engagement, communication, and technical documentation skills.
Must hold a current driver's licence.
Must complete a criminal history check.
Must comply with UPA's Vaccination Policy.

Skills

Networking
Telephony
Communication Systems
Enterprise Wired and Wireless Networks
LAN
WAN
WLAN
Routing
Switching
VPNs
Network Security
Telephony Platforms Administration
Carrier Services Coordination
Nurse Call Systems Support
Healthcare Communications
Troubleshooting
Project Delivery
Stakeholder Engagement
Technical Documentation
Juniper certifications (highly regarded)
Structured Cabling (highly regarded)
Cloud-managed networking (highly regarded)
Monitoring platforms (highly regarded)
Communications cybersecurity (highly regarded)

Location

Work Type

Full-time
Hybrid

Experience Level

At least five years' experience

Education Level

Bachelor's degree in Information Technology, Telecommunications, Networking, or a related discipline, or equivalent experience.

About the Company

UPA is a mission-based organisation providing accommodation, care, and support across residential aged care, retirement living, home care, and community services.
UPA's philosophy is that every person has the right to live in peace and dignity, with respect and security, irrespective of age.
UPA's Information Technology unit provides reliable technology operations, transformational projects, continuous improvement, and strong governance to enable quality service and care delivery.