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About the Role

The IT System Engineer is a fully qualified, independent individual contributor responsible for business analysis, system architecture, and hands-on operations across a broad portfolio of applications and infrastructure services. This role is critical for ensuring business continuity and risk mitigation in GM Japan’s IT landscape.

Responsibilities

• Own the sustainment and operational control of regional/local business applications for Japan.
• Coordinate application sustainment communication and planning with IT portfolio teams.
• Manage IT PO-to-invoice processes and vendor interactions for assigned services.
• Lead or support vendor security and application security communications.
• Provide application operation support, including digital marketing technical support.
• Deliver ad-hoc IT support to business users and other IT groups.
• Support IT budget and spending control for assigned scope.
• Provide business process and technology advice for Vehicle and P&A operations.
• Support annual and ad-hoc warehouse operations.
• Serve as a technology direction and solution advisor to Japan users.
• Coordinate application and network UAT activities and scheduled maintenance.
• Lead or support business recovery during and after IT disruptions.
• Plan and execute end-user communication for service, tool and application deployments.
• Coordinate and support incident response and recovery for network, SAP and other critical IT services.
• Operate the onsite first-tier support desk for Japan, covering dealer support, application ID administration, business partner support, and general business user support.
• Manage IT hardware assets and lifecycle.
• Coordinate with remote field engineers and regional/global helpdesks.
• Oversee local application infrastructure operated by vendors.
• Support facility-related device management for conference room systems.
• Provide IT oversight for local remote facilities.
• Support IT security control activities across Japan.
• Maintain accurate IT asset data for fixed asset audits and other compliance requirements.
• Coordinate with business owners, Legal and Data Privacy teams on data privacy.
• Support supplier governance in Japan.
• Act as the primary IT interface to key alliances and external partners in Japan.
• Support onsite network ownership and connectivity for partner locations.
• Serve as the single IT point of contact for GM Japan in Japanese.
• Partner with GM Japan Managing Director and Regional IT leadership on IT-related decisions affecting Japan.
• Support Business SMEs on new business transformation projects.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, Engineering or a related field, or equivalent practical experience.
• Demonstrated experience (typically 5–8+ years) in IT systems engineering, business application ownership or IT operations supporting enterprise environments.
• Hands-on experience with enterprise applications and data flows such as SAP (e.g., SD/MM/FI/CO, logistics planning), CRM, WMS and integration with external partners or third-party systems.
• Practical knowledge of networked workplace services (PCs, telephony, Wi-Fi, conferencing systems) and first-tier support processes for end users, dealers and distributors.
• Experience working with external vendors and service providers in Japan, including contract/scope management, operational coordination and security/compliance follow-up.
• Strong understanding of IT security and compliance fundamentals (vulnerability management, data privacy, access management, fixed asset and audit controls).
• Native or near-native proficiency in Japanese and strong business-level English, with the ability to communicate effectively with local stakeholders and global teams.
• Proven ability to work independently as a fully qualified individual contributor, making sound decisions on complex, cross-functional initiatives and acting as a resource for colleagues.
• Prior experience working in automotive, manufacturing, logistics or similar complex, regulated industries.
• Familiarity with ITIL-aligned service management practices and tools for incident, change and problem management. (Service Now, Jira)
• Experience with cloud-based ERP/CRM transformations (e.g., SAP S/4HANA Cloud, Salesforce) and integrating legacy systems during transition.
• Strong analytical and problem-solving skills with the ability to decompose complex, ambiguous business problems into actionable technical initiatives.
• Excellent written and verbal communication skills, capable of translating technical concepts into clear language for business leaders, external partners and global IT teams.

Skills

• SAP
• CRM
• WMS
• IT security
• Compliance
• Vulnerability management
• Data privacy
• Access management
• Fixed asset controls
• Audit controls
• ITIL
• ServiceNow
• Jira
• SAP S/4HANA Cloud
• Salesforce
• Networked workplace services
• PCs
• Telephony
• Wi-Fi
• Conferencing systems
• First-tier support
• Vendor management
• Contract management
• Scope management
• Business analysis
• System architecture
• Hands-on operations
• Business continuity
• Risk mitigation
• Digital marketing
• Integration analysis
• Budget control
• Business process consulting
• Technology consulting
• UAT coordination
• Incident response
• Problem-solving
• Communication

Location

• Tokyo, Japan

Work Type

• On-site
• Full-time

Experience Level

• 5-8+ years

Education Level

• Bachelor’s degree in Information Systems, Computer Science, Engineering or a related field, or equivalent practical experience.

About the Company

• Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
• We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Equal Opportunity

• General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
• We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities.
• Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment.
• General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.