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About the Role

The Claims Technical Lead will focus on claims from the Marine Liability and Transport and Logistics underwriting portfolio, with potential to handle claims from the wider Marine, Energy and Casualty Division. This role involves providing claims support, guidance, and mentorship while managing a portfolio of complex claims, particularly in Marine Liability.

Responsibilities

• Act as a technical point person within the Marine Team, providing claims support, guidance and mentorship.
• Handle a portfolio of complex claims, with a particular focus on claims emanating from the Marine Liability classes.
• Drive the claims philosophy of being “The most customer focused, nimble and value adding claims team in the market”.
• Agree, review and complete own objectives.
• Contribute at team meetings.
• Provide effective oversight of DCAs and service providers.
• Interact with key brokers and pass back key information to the team and underwriters.
• Handle claims in accordance with the MINT claims and reserving philosophy, Markel Style, the Claims Handling Manual and all regulatory and legislative requirements.
• Escalate claims to manager for input on strategy and/or reserving.
• Monitor, provide feedback and ensure compliance on KPIs.
• Support Claims Manager and Underwriters by providing technical input into product wordings and class-specific vendor and expert support.
• Provide oversight and support on complex claims, claims in litigation and watchlist claims, with particular focus on US liability claims.
• Provide feedback to Claims Manager and Strategic claims lead on US liability claims.
• Work closely with the underwriting team, providing feedback on claims experiences, contract wordings, claims data or feedback for any renewal or new business.
• Interact with placing and claims brokers to develop positive relationships and knowledge about the quality of Markel's claims management.
• Lead claims on all classes of business handled by the team.
• Attend underwriting meetings, learn about the class and develop relationships with key customers in the claims handling process.
• Drive team broker interaction to deliver a more customer focused and value adding service.
• Share relevant information with the Claims Leadership team and the broader claims teams.
• Take the lead and management of strategy on a portfolio of complex and/or high value claims.
• Be a point person to the relevant underwriters.
• Identify and discuss the most common areas and trends in claims causation.
• Segment and analyse the portfolio to assist in identifying the most profitable sub-segments and those areas where remedial action should be taken.
• Analyse and interpret data to improve Markel’s underwriting capabilities.
• Scope out problems/questions for analysis and work with actuarial/underwriting/claims manager or head of class to investigate.
• Assist underwriters with the development of policy language to achieve desired coverage.
• Propose wording amendments to manager and/or underwriters.
• Understand customer needs and actively solicit and act upon feedback, providing solutions to problems.
• Form relationships outside of the claims function including underwriters, brokers and key legal providers.
• Negotiate complex coverage matters calmly and effectively in the interests of all parties.
• Competently represent MINT in the management of market and broker meetings.
• Assist in the training of junior members of the claims team.
• Provide insight into specific claims aspects and help junior members develop their own capabilities.

Requirements

• Have experience and knowledge in Marine Liability and other Marine classes and be able to talk expertly around the subject.
• Achieved ACII accreditation, or be working towards it.

Skills

• Claims support
• Claims guidance
• Mentorship
• Complex claims handling
• Marine Liability claims
• Customer focus
• Agility
• Value adding
• Oversight of DCAs and service providers
• Broker interaction
• Claims handling philosophy
• Reserving philosophy
• Claims Handling Manual compliance
• Regulatory and legislative compliance
• KPI monitoring and compliance
• Technical input into product wordings
• Vendor and expert support
• Oversight of complex claims
• Oversight of claims in litigation
• Oversight of watchlist claims
• US liability claims expertise
• Underwriting collaboration
• Claims experience feedback
• Contract wording feedback
• Claims data feedback
• Relationship building with brokers
• Claims management knowledge
• Leading claims on all classes of business
• Underwriting meeting attendance
• Customer relationship development
• Team broker interaction
• Information sharing
• Strategy management on complex/high value claims
• Data analysis and interpretation
• Underwriting capability improvement
• Loss performance analysis
• Underwriting efficiency analysis
• Problem scoping for analysis
• Policy language development
• Wording amendment proposal
• Customer needs understanding
• Feedback solicitation and action
• Problem-solving
• Relationship building (underwriters, brokers, legal providers)
• Negotiation of complex coverage matters
• Representation in market and broker meetings
• Training of junior claims team members
• Expertise in Marine Liability and other Marine classes

Location

• London

Work Type

• Hybrid

Experience Level

• Technical Lead

Education Level

• ACII accreditation (or working towards)

Salary/Compensations

• Great starting salary plus annual bonus

Benefits

• Up to 16% company pension scheme
• Private medical and dental cover
• Menopause plan
• Emergency care benefit (children/Pets/dependants)
• Income protection
• Life assurance
• Electric car scheme
• Travel insurance
• 25 days paid holiday plus Bank Holidays
• Opportunity to buy/sell extra leave
• Opportunities to learn new skills
• Opportunities to develop in career

About the Company

• Markel Group (NYSE – MKL) is a Fortune 500 company with over 60 offices in 20+ countries.
• It is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.
• The Claims department seeks to be market-leaders in the provision of an efficient, cost-effective and professional service to our brokers and clients.
• Our vision is to be the most customer centric, agile and value adding claims team in the market.
• We strive to be pro-active and flexible in the management of claims whilst maintaining our integrity.
• The claims team works collaboratively alongside the underwriting function in order to facilitate close communication and exchange of ideas.
• The claims team is an integral part of the product and customer service delivered to our clients.
• The London Market Claims team handles both company market and Lloyd’s of London claims emanating from three core divisions; Marine, Energy and Construction, PFR & Cyber, and Specialty.
• The division writes in excess of $2bn GWP with a goal to grow significantly over the next few years.
• We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further.
• The work we do at Markel gives people the confidence to move forward, reach their full potential and seize opportunities.
• You’ll find your fit amongst our diverse global community of optimists and problem-solvers.
• We’re always pushing each other to think further because we believe that when we strive for better and realise our potential, we can help others reach theirs.

Equal Opportunity

• At Markel we are all about the people, celebrating the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances.
• Whatever your background, if you feel you meet the requirements of this role then we want to hear from you.
• We are also happy to consider candidates who are looking for flexible working patterns.
• We will ensure that individuals are provided with any reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful.
• Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations or adjustments that may be needed, including alternative formats of documents or information on how to apply offline.