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About the Role
Woven by Toyota is enabling Toyota’s transformation into a mobility company by challenging the current state of mobility through human-centric innovation. Our work centers on AD/ADAS, Arene, Woven City, and Cloud & AI, with business-critical functions empowering these teams to achieve a world with zero accidents and enhanced well-being for all.
Responsibilities
- Lead field discovery and understand customer operations, users, and opportunities
- Design deployments, business processes, onboarding, and operational readiness
- Lead customer success, value realization, adoption, and continuous improvement
- Convert customer learning into scalable products, Go-To-Market, and partner operating models
- Identify unresolved customer problems and validate future venture opportunities
Requirements
- Experience leading customer discovery, deployment, implementation, or customer success for B2B software
- Ability to translate complex customer operations into repeatable workflows and product requirements
- Experience owning deployments from planning through adoption and operational handover
- Strong analytical ability and experience driving PMF with cross-functional teams
- Native-level Japanese proficiency sufficient to understand context and nuance
- Business-level English proficiency sufficient to exchange information within the team
- Ability to thrive in an ambiguous startup environment
Skills
- Industrial software
- Manufacturing
- Energy
- Climate tech
- IoT
- Sensor deployment
- Operational technology
- Facility operations
- Early-stage startup experience
- Venture studio experience
- Consulting experience
- Product analytics
- Qualitative research
- Pricing validation
- Willingness to pay validation
- Enterprise software value propositions
- Playbook creation
- Partner enablement programs
- Case study creation
- Training material creation
- Scalable customer-success processes
- Data integrations
- APIs
- Cloud systems
- IoT devices
- Security constraints
- Implementation risks
- Working across Japanese and international teams
Location
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- Competitive Salary - Based on experience
Salary/Compensations
- Competitive Salary - Based on experience
Benefits
- Flexible working time
- 20 days per year paid holiday (prorated)
- 6 days per year sick leave (prorated)
- Japanese Social Insurance (Health Insurance, Pension, Workers’ Comp, and Unemployment Insurance, Long-term care insurance)
- Housing Allowance
- Retirement Benefits
- Rental Cars Support
- In-house Training Program (software study/language study)
About the Company
- Woven by Toyota is enabling Toyota’s once-in-a-century transformation into a mobility company.
- Inspired by a legacy of innovating for the benefit of others, our mission is to challenge the current state of mobility through human-centric innovation — expanding what “mobility” means and how it serves society.
- Our work centers on four pillars: AD/ADAS, our autonomous driving and advanced driver assist technologies; Arene, our software development platform for software-defined vehicles; Woven City, a test course for mobility; and Cloud & AI, the digital infrastructure powering our collaborative foundation.
- Business-critical functions empower these teams to execute, and together, we’re working toward one bold goal: a world with zero accidents and enhanced well-being for all.
- Toyota is redefining what it means to move. We're challenging the current state of mobility by enhancing the movement of people, goods, information and energy.
- Centered around three core concepts - A Living Laboratory™, Human-Centered, and Ever Evolving City™ - Woven City serves as a test course for mobility to fulfill our purpose of well-being for all.
- We do this by bringing together a diverse community of people with a shared passion for the future of mobility to co-create, develop and refine innovative products and services.
- This cross-section of social infrastructure, mobility, and people provides a unique opportunity for inventors, residents and visitors to interact seamlessly with new technologies throughout daily life in an environment that emulates a real city.
- Decarb Venture Studio is a venture creation organization within Woven by Toyota.
- Our mission is to democratize decarbonization: to move decarbonization from the work of a limited number of specialists into an accessible, practical activity that every organization and every person can take part in.
- We combine the ownership, speed, and creativity of a startup with the scale, credibility, and real-world learning opportunities of Toyota.
- We do not build from assumptions alone. We learn from complex, real operations, identify repeatable patterns, and transform those insights into scalable software products that can create value far beyond Toyota.
- Our first venture has moved from proof of concept into beta development.
- It is a B2B application that unifies operational infrastructure data such as electricity, gas, fuel, and water.
- We are building its data foundation using advanced IoT, AI, blockchain, and cloud technologies.
- We care as deeply about intuitive, consumer-grade user experience as we do about technical sophistication.
- Decarb Venture Studio will not stop at one product. We will commercialize and scale the first service while continuously exploring the next opportunity through customer discovery, proofs of concept, and prototypes.
Equal Opportunity
- We are an equal opportunity employer and value diversity.
- Any information we receive from you will be used only in the hiring and onboarding process. Please see our privacy notice for more details.