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About the Role
Drive the reliability, resilience, and continuous improvement of critical Voice Self-Service and Automation platforms that support the business at scale. Influence the future of application operations by leading automation initiatives, strengthening platform availability, and enabling self-healing capabilities across cloud and on-premises environments.
Responsibilities
- Drive the reliability, availability, and scalability of mission-critical applications supporting Voice Self-Service and Automation capabilities.
- Lead and support a blended team of employees and consultants operating across onshore and offshore locations in a 24x7 environment.
- Implement proactive monitoring, alerting, and observability solutions to identify and resolve issues before they impact customers or business operations.
- Conduct root cause analysis of application and system failures, implementing sustainable corrective actions to prevent recurrence.
- Develop automation solutions that streamline deployments, configuration management, operational processes, and application health checks.
- Partner with engineering teams to design, deploy, and support resilient solutions that maximize system stability and performance.
- Advance self-healing capabilities that reduce manual intervention and improve overall service availability.
- Analyze availability, reliability, and performance metrics to identify improvement opportunities and drive operational excellence.
- Participate in major incident management, service restoration activities, and post-incident reviews impacting the STP organization.
- Champion best practices in cloud operations, automation, observability, and platform resiliency.
Requirements
- 6+ years of experience supporting enterprise applications in development, site reliability engineering, operations, or related technology roles.
- 3+ years of hands-on Python development experience.
- Experience managing highly available, scalable, and resilient applications in production environments.
- Experience defining, measuring, and improving key performance indicators (KPIs), service level objectives (SLOs), and operational metrics.
- Hands-on experience with AWS services, including IAM, EC2, S3, CloudWatch, Lambda, Step Functions, SQS, SNS, Glue, Athena, and related technologies.
- Experience implementing monitoring, alerting, and operational support solutions.
- Strong problem-solving, analytical, and troubleshooting skills.
- Proven ability to collaborate effectively across engineering, operations, and business teams.
- Experience using enterprise monitoring and logging tools, including Dynatrace and Splunk.
- Strong verbal and written communication skills.
Skills
- Python
- AWS
- IAM
- EC2
- S3
- CloudWatch
- Lambda
- Step Functions
- SQS
- SNS
- Glue
- Athena
- Monitoring
- Alerting
- Observability
- Dynatrace
- Splunk
- Docker
- Kubernetes
- Infrastructure as Code (IaC)
- Terraform
- Databricks
- Snowflake
- CI/CD
- GitHub Actions
- Jenkins
Work Type
- 24x7 environment
Experience Level
- Senior Contributor
- 6+ years of experience
- 3+ years of hands-on Python development experience
Education Level
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
Salary/Compensations
- 122,200 - 203,600 USD / yearly
Benefits
- Medical
- Vision
- Dental
- Well-being and behavioral health programs
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- 18 days of paid time off per year
- Paid holidays
- Leaves of absence
- Annual bonus plan
About the Company
- At The Cigna Group, technology powers better experiences for our customers and patients.
- We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions.
Equal Opportunity
- Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
- Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.