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About the Role

The Strategic Product Engagement Team acts as a force multiplier to drive cross-portfolio growth by converting product usage telemetry and customer insights into proactive actions. As a Product Manager, you will serve as a primary partner for strategic enterprise accounts, bridging the gap between go-to-market teams and the product organization to improve customer outcomes and retention.

Responsibilities

• Own strategic product-led customer engagements and lifecycle management.
• Represent the product organization to customers and go-to-market leaders.
• Serve as a central connection point between product and go-to-market organizations.
• Act as a trusted product partner in account planning.
• Utilize telemetry data and AI summarization to drive customer experience and growth workstreams.
• Articulate product opportunities and pain points to Product and Engineering teams.
• Define and report KPIs related to product engagement, usage, and health.

Requirements

• Bachelors degree with 7+ years of experience, Masters with 5+ years, or PhD with 1+ year of related experience.
• 7+ years of experience in technical product management or technical customer engagement with high-value enterprise customers.
• Experience engaging with senior leadership at enterprise customers on technical issues.
• Experience as a player/coach driving technical consensus across cross-functional teams.
• Experience working with large data sets to identify technical blockers.
• Knowledge of Splunk, AppDynamics, or similar platforms.
• AWS/GCP Cloud Architect, CKA, or equivalent SRE/DevOps certifications.

Skills

• Technical product management
• Strategic account management
• Data analysis
• Cross-functional leadership
• Technical consensus building
• Telemetry analysis
• Product-led growth strategy

Experience Level

• 7+ years of experience

Education Level

• Bachelors degree
• Masters degree
• PhD

Salary/Compensations

• $148,800.00 - $212,900.00 (General U.S./Canada)
• $168,800.00 - $277,400.00 (New York City Metro Area)
• $148,800.00 - $248,200.00 (Non-Metro New York state & Washington state)

Benefits

• Medical, dental, and vision insurance
• 401(k) plan with company matching
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• Restricted stock units (RSUs)
• 10 paid holidays plus 1 floating holiday
• Paid birthday off
• Year-end holiday shutdown
• 4 paid personal wellness days
• Flexible vacation time off program for exempt employees
• Sick time off
• Paid time away for family emergencies
• 10 paid volunteer days per year
• Annual bonuses for non-sales roles

About the Company

• Cisco is a global technology leader innovating for 40 years to connect and protect organizations.
• The company provides solutions for security, visibility, and insights across digital footprints.