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About the Role
Inspired Education is seeking an ambitious Head of Admissions to manage the admissions process from initial enquiry through to enrolment and onboarding. This target-driven role involves collaborating with the Head of School and Central Marketing Team to grow enrolment, build relationships, and expand the school community.
Responsibilities
- Own and drive performance across the full buying journey – Attract, Convert, Close and Delight – taking personal accountability for enquiry, visit, application, offer and enrolment conversion rates
- Respond to all enquiries (phone, email, web, social media, walk-in) within agreed timeframes, capturing high-quality data to tailor the approach to each family
- Organise private tours and Open Mornings with the Senior Leadership team, building rapport with prospective families, delivering consistent USPs and creating memorable, personalised experiences that convert visits into applications
- Proactively follow up with prospective families using a structured cadence to move families through the pipeline and re-engage those who have gone quiet
- Manage the assessment, interview and offer process in partnership with the Head of School and academic team, ensuring timely and personalised communication of outcomes
- Take full ownership of OpenApply (CRM) as the single source of truth – ensuring enquiries, activity and pipeline stages are logged accurately and on time
- Monitor and report on KPIs (lead volume, stage-by-stage conversion rates, churn %) to the Head of School and Central Marketing Team, using data to identify bottlenecks
- Develop and deliver an annual outreach and admissions plan aligned with the Central Marketing Team's marketing plan, feeding back on trends, competitor activity and changing parent needs
- Manage scholarship and fee discount conversations in line with Group policy, working with the Head of School to structure and route offers for approval, converting price-sensitive families without undermining fee integrity
- Own the retention and re-enrolment process – identifying potential leavers early, managing sensitive exit conversations, and supporting win-back and Inspired sister-school transfer opportunities
- Build and maintain relationships with feeder schools, agents, embassies and corporate partners to generate high-quality leads
- Represent the school confidently and commercially when liaising with other Heads and registrars, positioning the school's unique value against competitors
Requirements
- A track record in a sales, business development or commercially-focused customer conversion role; admissions or education sector experience is helpful but not essential
- A target-driven, resilient mindset with a genuine motivation to convert enquiries into enrolments
- Confident, persuasive communication and relationship-building skills, with the ability to build rapport quickly and tailor messaging to different audiences
- Strong commercial and numerical acumen – comfortable discussing fees, discounts and scholarships, and interpreting conversion data and KPIs
- Proficiency with CRM systems (OpenApply/iSAMS experience desirable), confident using data to manage a pipeline and report on performance
- Highly organised, with the ability to manage a high volume of relationships and follow-ups without letting any lead go cold
- A proactive, 'can-do' attitude and willingness to work flexibly, including evenings and weekends for events and tours
- Excellent written and spoken English
- Professional, warm and approachable, representing the school's brand and values in every interaction with prospective and current families
- Experience working collaboratively across teams (marketing, finance, academic staff) to achieve shared growth goals
Skills
- Sales
- Business Development
- Customer Conversion
- Admissions
- Education Sector Experience
- CRM Systems
- Data Analysis
- Reporting
- Communication
- Relationship Building
- Commercial Acumen
- Numerical Acumen
- Organisation
- Flexibility
- Written English
- Spoken English
- Collaboration
Location
- London
Work Type
- All year round
- Full-time
Experience Level
- Head of Admissions
Benefits
- Admissions Bonus Scheme
- Industry-leading professional development
- Exceptional career opportunities
- Mobility across the group
About the Company
- Inspired Education is the leading global group of premium schools with a portfolio of 125 premium private schools spanning 6 continents.
- We utilise proven educational practices from every corner of the globe, ensuring over 95,000 students receive a world-class learning experience from Kindergarten to Year 13.
- In 28 countries, Inspired schools are individually developed and anchored in the vibrant cultures of their respective locations.
- They collectively form an international family of schools that nurtures each student's academic and personal development in a progressive, dynamic, and innovative learning environment.
- By joining our award-winning team of over 14,000 employees, you can work in state-of-the-art facilities alongside industry-renowned educators and leaders in some of the world's most desirable locations.
Equal Opportunity
- Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment.
- Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.