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About the Role

ESC Corporate Services Ltd. is seeking two Recovery Representatives to manage the recovery and disposition of financed assets while delivering a positive client and customer experience. This role combines customer service, file management, and supplier coordination, requiring strong judgment, organization, and attention to detail.

Responsibilities

• Manage recovery files to ensure obligations, timelines, and service standards are met.
• Coordinate with external partners, including bailiffs, auctions, towing companies, and skip tracers, to support the repossession, transport, and liquidation of assets.
• Respond to customer and client inquiries, including voluntary surrenders, redemptions, and recovery-related requests.
• Review and authorize recovery-related supplier invoices and expenses within established limits.
• Apply recovery procedures, policies, and applicable legislative requirements to assigned files.
• Maintain accurate file documentation and perform quality control activities to ensure compliance and consistency.
• Support departmental and administrative activities while escalating complex issues as required.
• Perform other administrative duties as required.

Requirements

• Post-secondary education in a related field, or an equivalent combination of education and experience.
• Experience in customer service, collections, financial services, administration, asset recovery, or a related field.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Strong written and verbal communication skills, including professional telephone etiquette.
• Demonstrated ability to interpret information, apply procedures, and perform basic mathematical calculations.

Skills

• Customer service and relationship management
• Communication and interpersonal skills
• Organizational and time management skills
• Problem solving and sound judgment
• Attention to detail and accuracy

Location

• Etobicoke, Ontario

Work Type

• Full-time
• Permanent
• Hybrid

Education Level

• Post-secondary education in a related field

Salary/Compensations

• $42,250 - $51,750

Benefits

• Competitive salary and benefits package
• Career development opportunities
• Education support
• Recognition programs

About the Company

• ESC is an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and accounts receivable management which support registration, due diligence, and lending practices of clients across Canada.
• ESC is a wholly owned subsidiary of ISC. ISC is the leading provider of registry and information management services for public data and records.
• ISC has excelled at delivering value to government, industry, and our community.
• ISC is the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.