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About the Role

As a Senior Enterprise Customer Success Manager, you will manage Datadog's most critical enterprise clients, driving healthy product utilization and exceptional customer experiences.

Responsibilities

• Collaborate with Sales and Technical Solutions to lead strategic adoption from onboarding through maturity.
• Oversee the entire design and project management of new customer onboarding.
• Develop, manage, and enhance customer success plans.
• Continuously align with executive-level decision-makers on Datadog's value and outcomes.
• Build strategic relationships with influential stakeholders within client organizations.
• Coordinate with internal cross-functional teams including Sales, Support, Enablement, Product, Finance, and Legal.
• Analyze usage data to identify upsell opportunities and risks.
• Act as the ultimate point of accountability for customer adoption and health.
• Lead the development and rollout of best practices in collaboration with team members and other departments.

Requirements

• Over 5 years of practical experience in Customer Success or Account Management within B2B SaaS; experience with technical customers is a plus.
• Proven track record managing a portfolio of accounts, including large enterprise clients.
• High-level ability to conduct discovery to deeply understand customer challenges, goals, and priorities.
• Expert-level communication skills to clearly convey complex concepts and link them to customer objectives, with the flexibility to adapt messaging.
• Proactive engagement in enhancing personal skills and contributing to team-level improvement in a fast-paced environment.
• Willingness to travel for customer visits and events as needed.
• Fluent Japanese (reading, writing, and speaking).
• Business-level English (reading, writing, and speaking).

Location

• Hybrid

Work Type

• Hybrid

Experience Level

• Senior
• 5+ years

Benefits

• Best-in-class onboarding
• Sales training in MEDDIC and Command of Message
• Access to comprehensive company culture and community guilds
• Internal mentorship and buddy programs for networking
• Continuous professional development, product training, and career pathing
• New hire stock options (RSU) and Employee Stock Purchase Plan (ESPP)
• Generous and competitive benefits package

About the Company

• Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale.
• It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers.
• Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.
• Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity

• Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law.
• We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
• Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form.
• This form is for accommodation requests only and cannot be used to inquire about the status of applications.